9.2
SpotScore
Bill.com Reviews in September 2026: User Ratings, Pros & Cons
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Bill.com Reviews & Ratings
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Spotsaas Editor’s POV
Bill.com is a robust and highly regarded platform for managing invoicing and payments. Known for its ease of use and intuitive interface, it significantly streamlines accounts payable and receivable processes. Many users commend how Bill.com has transformed their billing workflows, saving time and providing clear visibility into invoices and payments. The ...Read more
Bill.com pros and cons
Automates invoicing, payments, and accounts payable processing, saving time.
Interface is easy to navigate for most users.
Integrates with financial software and tools.
Transparency in payment processes, with notifications and email updates for tracking invoices and payments.
Customer service is widely criticized for being unhelpful, difficult to reach, and over-reliant on automated support systems like chatbots.
Holds payments for extended periods or requires users to pay additional fees for faster transfers, leading to frustration.
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Showing 331-340 out of 729
KL
Kindred Lancaster
03/11/23
Great easy and fast.
Date of experience: March 12, 2023
MH
Matt Hancock
03/02/23
Cost me £100 just to use
Refused to pay a USD invoice to my USD account. Transferred the USD to GBP at a terrible exchange rate, costing me about £100. System is opaque, customer service is useless.
B
Beanmachine
02/24/23
Horrible customer service
Horrible miss communication between multiple service agents and I. Different answers from different people and still haven't solved my problem.
EB
E. B
02/09/23
I was receiving an emergency grant
I was receiving an emergency grant. I am a disabled Senior. BILL.com sent me a email telling me that they would provide an instant transfer of the grant into my account if I signed up and provided them with my bank account, SSN and other personal information. So I did because this was an emergency grant. After giving them my information, they set up and account and they showed that they would not instantly deposit the money in fact it would take 5 days. Four days on, I get an email from ...
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KK
King Kong
02/07/23
Horrible company they will steel $79…
Horrible company they will steel $79 from you don't offer phone support stay far away, Horrible Company stay far away
KN
Kaylee Noland
02/02/23
I have had nothing but trouble with…
I have had nothing but trouble with this company. They don't even have a number you can call as they say "chats can solve everything". No chats cannot. They never pay on time, and I need to change my bank account information, and their system will not let me. It has been the most complicated thing in the world. They put me on a ticket, and I was never even able to view it. No one can figure this issue out so I guess I will have to keep my old bank account open just so I can get paid. Horrible.
KN
Kaylee Noland
02/02/23
I have had nothing but trouble with…
I have had nothing but trouble with this company. They don't even have a number you can call as they say "chats can solve everything". No chats cannot. They never pay on time, and I need to change my bank account information, and their system will not let me. It has been the most complicated thing in the world. They put me on a ticket, and I was never even able to view it. No one can figure this issue out so I guess I will have to keep my old bank account open just so I can get paid. Horrible.
BT
Brad T
01/21/23
Finally done with this terrible service
A truly baffling experience with a service that appears to be pretty popular? We had endless sync issues, online payments not accounted for, client balances would be off leading to embarrassing overpayments. The worst part was that the only way you could reach them was through chat and it would take hours with them gaslighting you about things working. From what I can tell, they seem to have offshored the chat and make those agents run interference for their actual team because the chat ...
Read more
BT
Brad T
01/21/23
Finally done with this terrible service
A truly baffling experience with a service that appears to be pretty popular? We had endless sync issues, online payments not accounted for, client balances would be off leading to embarrassing overpayments. The worst part was that the only way you could reach them was through chat and it would take hours with them gaslighting you about things working. From what I can tell, they seem to have offshored the chat and make those agents run interference for their actual team because the chat ...
Read more
E
ET
01/11/23
They hold your funds hostage
Bill.com has been holding a $20k payment that was made to us until we verify our account with multiple state IDs, passports, and other docs. Why should Bill.com need all of that info about us? We completed a job for our client, and they paid us, and now bill.com is holding the payment hostage as a middleman.
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Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].