Bill.com Reviews in September 2026: User Ratings, Pros & Cons

A Predatory Company!

Bill.com is purposefully obtuse when connecting bank accounts, specially WISE. They prefer to channel their users towards their own internal currency conversions, at a horrendous rate!! Linking Wise is well within their abilities, it's simply in their interest to block it, masked behind a BS policy. Very disappointed and will be avoiding Bill.com for all future business. A predatory policy by predatory company.

I have clients who use Bill.com to pay…

I have clients who use Bill.com to pay my invoices. It initially worked out well. They requested that a payment would be sent and I would receive a live check. I would also receive emails notifying me that a check had been issued and that I could get the payments faster through ACH if I created an account. Believing that to be true was my first mistake. I created an account and everything got messed up from there. Bill.com somehow merged my account with someone else, which messed up that ...

Accounts closed for no reason

I have several accounts with Bill.com for my businesses. They closed one account and refused to tell me why. This has created a huge, expensive, and legal issue as I cannot pay my employees because of these useless people at bill.com I've spent hours on the phone begging to know why this account and not my other bill.com account is closed and they just tell you they have the right to deny you... useless.

Outstanding Company for Bill Pay services

This company was reliable each and every time a payment was due. They ran like clockwork and I highly recommend their services to any business looking to pay their employees or freelancers.

Their customer service is a joke

Their customer service is a joke. It took over an hour to reset a password for an account that I should have had no problem signing into- then learn that their application is completely out of date and won’t let you sign in under any circumstance. The agent actually disconnected the chat with me after providing me with completely useless information. The best of it was when I was asked to provide a screenshot of Outlook for a Gmail account…

Astonishingly inept

Astonishingly inept. The ultimate 'solution to a problem that didn't exist'. Truly without any purpose or added value.

Website/app poorly designed and confusing

The website and app are poorly designed. Virtually impossible to navigate. I'm a vendor and have a customer who wants to pay me through BILL. Because the site/app is so difficult to use, my customers don't really understand it, and how to pay me efficiently. The customer support at BILL is very weak (I think it's because the website/app is so confusing, even to them). If you're stuck as a vendor with a customer who wants to use BILL, my recommendation is to inform them that there will be a ...

They hold onto your paycheck for days

They hold onto your paycheck for days! Suppose to be paid today, January 4th, they have had the money since January 2nd and they now show not paying me till January 8th!!!! 4 days late!! They suck

AVOID AT ALL COSTS

What a joke of a service. This is clearly not a real business and is run more like a reddit board from 1998 than a consumer facing tech company. There is no way to change information once entered, no way to retrieve funds, and nothing on the site works. There is no human who can help you, zero customer service (it's a bot that gives directions that don't exist) and the whole thing is a MASSIVE WASTE OF TIME. Any other product under the sun will be MUCH better. AVOID BILL.COM AT ALL COSTS.

Simple and efficient

Simple and efficient. Using Bill makes the invoicing and payment process with my clients straightforward. I can easily access my account on my laptop or mobile app.