BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

Fabulous ecommerce platform, easy to manage, great selling tools

What do you like best? Best features include: Full integration with Google Shopping, Easy/Fast order access, printable order docs, Paypal/braintree integration. I run 2 stores on BigCommerce, so much easier than our previous provider. Also LOVE the free 24/7 customer support, What do you dislike? Only challenge is in setting up variations and doing custom ship by weight for larger items, usually have to call in to get a work around, but the tech team is great, they always answer and are ...

First rate platform. Needs more user customization

What do you like best? We migrated from Miva Merchant over a year ago. Miva was too module intensive. Even with the major update they are still trapped in a 3rd party module world. BigCommerce works for us "out of the box". They handled the migration and had very few glitches. What do you dislike? User customizations is my biggest complaint. One case in point so as not to beat this to death. Order Status. First, why is there no "backorder" status? And if you think this is unimportant, ...

Exceeding my expectations is hard to do, but Bigcommerce has done it!

What do you like best? After spending more than a decade starting with Microsoft's Business cart, then LaGarde's Storefront and more recently 3dcart, Bigcommerce is by far the most innovative, affordable and, most importantly, helpful on a day-to-day needs. They are in it for the long haul and there is no other resource I would rate as their equal or better. What do you dislike? I have given a lot of thought to a dislike, as everyone has strengths and weaknesses. For Bigcommerce I ...

Big Commerce web platform

What do you like best? The user interface. Easy to set up and maintain, love the dashboard and the ability to view the store and back to the admin console to check how things are looking as updates are happening. What do you dislike? The fact that we can only have a limited number of carousel images (5 only. I would like to see this expanded to at least 10 to keep it interesting for visitors. Also, I would like to be able to have more sub-menu levels available to do more product ...

BigCommerce Rocks

What do you like best? BigCommerce has the best technical support of any IT company we have worked with over the past 18 years. 24 X 7, english as first language, intelligent professional provide excellent technical support. It the technical support representative cannot resolve the issue, they open a trouble ticket, fill in all the data, and escalate the problem. Tier II or III level experts work on the issue and follow-up via email. What do you dislike? I would like to see more help ...

Best eCommerce Platform Out There

What do you like best? Customer Service, hands down. It is why I chose Big Commerce in the first place and it is the reason why I continue to stay with Big Commerce. Their customer service and tech support is always top notch, helpful, courteous, fun to talk to and they they are beyond supportive. What do you dislike? They used to have an app that I could see sales and orders on my phone, but they do not offer it anymore. I do miss it. Recommendations to others considering the product ...

Top notch customer service!

What do you like best? The customer service is the best I have ever worked with. I always get a friendly customer service adviser the could help me build my website and help me make changes when I needed. They were always knowledgeable, understanding and took their time helping me to build my website. The best part was all of the advisers were local and I never had to wait more than a few minutes and I was greeted almost immediately with someone I could understand and could understand ...

Perfect fit for this small business

What do you like best? We are a small business. However when browsing us on the internet you would never know it. Bigcommerce allows our business to stand head to head with the big guys. Maybe we don't offer as many products as they do but we look just as good. And on top of all that, I can do it all myself in my spare time. No need to hire someone and then try to get them to understand what I want. I simply do it myself. The "technical" links like getting USPS freight charges ...

Like having a full time ADMIN!

What do you like best? My store was easy to build, and I have over 300 customized product pages My store looks amazing My store is easy to access by my customers, navigate, and complete purchases Adding products and web content is a snap Making changes to product and web content is a snap Customer support is over the top - extensive help pages, but never long at all if you want to talk with someone - AND the "someones" always really know what they're doing and are extremely ...

We made an excellent choice going with Bigcommerce

What do you like best? We were with Yahoo (now Aabaco for about ten years and wanted to make a switch for some time, but the process seemed daunting. However, when Yahoo decided to sell off to Aabaco, that gave us a reason! We researched many options and landed with Bigcommerce because it is local in Austin, Texas, and more importantly, their platform is user friendly, and customer service is unsurpassed. I feel, as a new customer, like they want our business. They seem as though they ...