BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

Love bigcommerce

What do you like best? bigcommerce is great. allows me to focus on my business and is very simple to integrate with several other platforms. It is also very user-friendly. I like the way I can track my inventory and sales. What do you dislike? clothing does not integrate with amazon. it would be helpful to have two or more owners of the store. I wish they had an app where I could quickly view what I need, rather than log-in on the mobile version of safari or chrome. What business ...

Great for Online Stores

What do you like best? I think the best part about BigCommerce is the ability to customize the behind-the-scenes dashboard for different employees. This makes it easier for the employees to keep to the parts that they deal with, without getting lost in the other parts. What do you dislike? I don't like the theme customizer. Working with the code in the HTML/CSS editor is painful and impossible to keep well organized. Also, for the first 3 weeks, the code would not appear, so I couldn't do ...

Decent ecommerce platform that recently improved

What do you like best? Good, stable ecommerce platform that has a variety of plans to fit a variety of size businesses. Their recent upgrade greatly improved the user interface. They also have started using the "app" method of installing additional apps. Prior to this it was pretty difficult adding anything as an add on. What do you dislike? The one part that is difficult for me is the product options/option sets. For my business, I have a variety of options and option sets and I need to ...

Live the life you dream about!

What do you like best? Our business was started 5 years ago when I was fresh out of college and got a job with a lot of broken promises. I felt stuck and as if there was little hope for that bright future I expected to have being a college graduate with an engineering degree. The business challenge that BigCommerce helped me overcome is the hardest challenge any business has to overcome and that is doing business in a format that you have no idea about. We sell performance truck parts, I ...

Awful Service

After closing a bigcommerce store (I am a partner all support disappeared. Email forms have recently vanished off the website, no-one answers the phone, all email to billing AT bigcommerce.com bounces back, not possible to log into the community. Support emails just respond "we have forwarded this to billing!". 2 months of payments have been made incorrectly. No commission paid to me. What on earth is going on, are BigCOmmerce going under?! Cancel my subscription and pay me what you owe!

Ok for small business, but terrible customer service

I contacted them several weeks before our account was due for renewal. Explained i'd like to discuss payment options and move to a monthly payment rather than yearly. They said someone from the billing team would be in touch with me.1 week later no reply. Contacted again, same response. No reply again, so contacted them and was told 100% someone would get back to me about this issue.1 week later we get charged $800 for a yearly fee rather than the monthly fee - and still no contact from ...

No downtime, easy to use, great customer service

What do you like best? We have used Big Commerce for over 4 years and have had no problems. We have found that regardless of our skill levels or technical know-how we have been able to create good customer-friendly web pages in a timely manner. The dashboard with its clear directions are a very important feature to us. The customer service group is knowledge and helpful. The few problems we have encountered were solved in a very short period of time by the customer service group. Adding ...

Scalable platform for eCommerce growth

What do you like best? 1 It works, uptime is great 2 It's highly scalable for small cost focused start-ups which can start at low cost and develop their eCommerce store look and features as their business and experience develops 3 There are many seamless applications, tons of help, training and advice, and a huge community of fellow traders, developers, affiliates etc. Even the CEO does a monthly Q&A/ Town Hall meeting on-line 4 There is a huge amount of stuff in the pipeline to help ...

The best all-inclusive e-commerce platform that I know exists!

What do you like best? Great knowledgeable customer service to help with every possible question with setup and any issues! Very easy to comprehend features and lots of great integrations with other applications and designs. A very versatile e-commerce platform at a very reasonable price. What do you dislike? Nothing honestly. As with all work - I dislike the upfront time and learning curve to use the platform. But this is with all things. They honestly make it very easy to digest ...

An excellent company with a great service.

What do you like best? 24/7 support with American technicians - support is NOT outsourced to India, Pakistan, etc. Wait times for support are short. In addition, the ability to edit template code gives us a great deal of flexibility and power in determining how our online store looks and works. What do you dislike? Shipping is adequate and improving, but could still use more flexibility. Recommendations to others considering the product Research reviews on all ecommerce platforms, but ...