BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

a review

What do you like best? 24/7 customer support ------------------- What do you dislike? - image manager only allows to upload one photo at a time - theme editor doesnt allow you to search for a file - cant change multiple product quantities at once - constantly changing bigcommerce back end menu Recommendations to others considering the product none What business problems are you solving with the product? What benefits have you realized? making a website

I would highly recommend BigCommerce for small business

What do you like best? The best thing about BigCommerce is that it is user-friendly and the support staff is always available via chat. When I have questions (which happens a lot : it's great to know that there is a REAL person there to help. It also plays well with other platforms such as PayPal, etc. What do you dislike? I would like them to over regularly scheduled user workshops (webinars for beginners to advanced users because I really think I'm not using as many features available ...

I'm glad I made the switch

What do you like best? BC is more e-commerce focused for businesses at any level. From small start ups to large scale companies. The growth possibilities are endless from multiple selling platform integrations, email lists, customer accounts, wholesale accounts, coupon codes for customers, customer driven product recommendations, professional looking site, AMAZING customer service, and the list goes on. The analytics alone are amazing. I feel as if I am looking at google analytics. They ...

Easy to use platform with excellent integrations & capabilities

What do you like best? I love the ease of use paired with the professional appearance. I was able to set up my store and learn the back end in a matter of a couple of hours. I was able to get started without the need to learn all aspects and utilize additional features as I found a need. What do you dislike? The new ebay integration could use some functionalities to make listings look better. I am exploring options to apply templates etc. Was using inkfrog app which has its benefits ...

Hands Down Best Ecommerce Platform Around.

What do you like best? BigCommerce's support is absolutely amazing. They are Always available , knowledgeable, and responsive. Best I've ever experienced in any tech company. What do you dislike? I have Zero complaints with the BigCommerce Platform. Recommendations to others considering the product We are a small boutique creative agency. I've been setting up and running our client's ecommerce sites on BigCommerce for years. We recently launched our own brand and of course it was an ...

The top choice for eCommerce platforms - LOTS of integrations

What do you like best? There are quite a few unique themes to choose from. The designers and community have really made some great looking sites to represent my brand. Customer support is absolutely amazing. They are dedicated and knowledgeable about the best options for me, not the most expensive. And speaking of cost, BigCommerce is insanely scalable. The platform can handle a huge number of orders. What do you dislike? There are limited CSS alterations. I have tried to make some style ...

LOVE Big Commerce

What do you like best? You get so many features with just the basic plan. What do you dislike? Difficult to mass edit products, you have to open each product one at a time, versus hit "next" to bring up the next product. Recommendations to others considering the product For the basic plan you really do get a lot, and everyone is so helpful and willing to help answer your questions. What business problems are you solving with the product? What benefits have you realized? Getting a ...

Outstanding

What do you like best? They actually have a support staff, that answers emails, and phone calls, and helps with your problems. What do you dislike? So far, there is nothing I dislike, all is good. Recommendations to others considering the product Jump on, great product, and great support, price is very good as well What business problems are you solving with the product? What benefits have you realized? Great support, very easy to use

BigCommerce is excellent at getting you started.

What do you like best? They made it easy to start an online business. Their how to's showed pictures and gave great detail. They customer service is great. They have a community where I can ask questions of other customers and several help topics I can look thru. They also have a BC University that helped me learn a lot about how my store works and how to help in marketing it. What do you dislike? I have some issues with customers only being able to use one coupon code at a time. And ...

Most Simple Yet Full-featured eCommerce Solution

What do you like best? The ease of use and the ability to customize the design or the options to do exactly what I need. BigCommerce offers easy to customize theme files that allow me to edit exactly what I need easily and quickly. What do you dislike? Lack of free themes after the update to Stencil from Blueprint. Some ecommerce solutions like Shopify offer their customers more free themes to choose from which can then be customized. While BigCommerce does offer online customizations ...