BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

Perfect Customer Support

PROS & CONS What are the best aspects of this product? I've never seen better customer support, that's the thing. There is always a positive adviser on the other side of the line to help me maintain the website, or make it even better than it is. They know absolutely everything, and they seem to understand my problems even when I don't know how to explain them properly. I can't thank them enough for not leaving me rebuild the site on my own at the first place, that would be a disaster. ...

Price is a bit high but more customizable

What do you like best? More customization possibilities in compare with Shopify. Have a decent amount of apps but not as much free ones like Shopify. Overall it's more costly in exchange for more control What do you dislike? No custom ssl with one time add on pricing but rather needed to pay the pro plan to get this feature. Want EV SSL? Out of luck unless you're ready to pay that much. Also crazy that their built in insight also cost extra. Sadly for more control of the site over ...

Easy to use, full-featured shopping cart and website builder

What do you like best? I love that it is an All-In-One solution. It can build your website with shopping cart included is just a few easy steps. Their support is great too if you run into any difficulties. They offer lots of different shipping options, purchasing options (Credit Card, Paypal etc, there is also a big community if you want to do things that are not built in. What do you dislike? Sometimes it can be a little hard to make modifications to things that aren't naturally ...

A small business's best friend

PROS & CONS What are the best aspects of this product? BigCommerce helped our business to be noticed and respected. We are, in fact, a very small company, but nobody can notice that on the web. Thanks to this platform, we stand in the same line with our big counterparts, and we appear equally good even with a significant difference in the product range. The best part of the story is that I haven't hired anyone to keep things under control, I manage to do it myself in those few minutes of ...

Good for Businesses with Standard Ecommerce Requirements

What do you like best? Cloud based environment makes it easy for non technical people to manage. Licensing is cheaper than equivalent systems (like Magento 2 Cloud What do you dislike? Hard to create custom functionality. API is not as robust as needed to create complicated business functions (for example, there is a lack of usable hooks for things like cart functions, and order functions. Many functions need to be done through front end Javascript coding, which isn't suited for normal ...

BigCommerce has low-range Ecommerce Functionality

What do you like best? The barrier to entry with BigCommerce is much lower than with more mid-level and enterprise-level ecommerce platforms. There is not a lot of advanced functionality, however the product is very cost-effective for smaller brands looking to sell online. What do you dislike? There were a lot of constraints from a navigation and SEO perspective, especially when compared to higher-level ecommerce platforms. However, for similar product price ranges, BigCommerce delivers ...

Review on e-commerce, Big commerce

What do you like best? It's easier to us than most e-commerce websites. It's so simple to maneuver around your site and set up your website. One of the coolest things is that I can accept payments from not only paypal but apple pay and amazon pay as well. What do you dislike? The templates are difficult to change if you don't like something on the website. What business problems are you solving with the product? What benefits have you realized? I am able to manage a lot more on this ...

Use Big Commerce at your peril

Set up first store with this company circa 2014, and platform was pretty good. (14k plus ordersOver the years the company has moved away from UK Help and products and apps. In the last 12 months we contacted customer support for help which did not materialise, all we got back after so many days was a generated email asking if problem was fixed, without actually addressing or fixing the problem. Enough was enough we have now moved away from Big Commerce to another platform. Sumary customer ...

Not robust enough for large businesses

What do you like best? I don't have much to compare it to, but there seems to be many options as far as design goes. Customer service is always very kind when we get them on the phone (although they don't ever seem to know the answer to our problems without putting us on hold first. The breakdown of analytics is also very helpful. What do you dislike? The user interface is pretty outdated and it's not very intuitive. There is no "preview" button, so you can't see any updates you make to ...

Great eCommerce Platform for New Users

What do you like best? Easy to start selling almost immediately. Set up and themes are self explanatory and it is very easy to connect payment options What do you dislike? Vary hard to customize and search functions are terrible . Support is lacking. What business problems are you solving with the product? What benefits have you realized? Easy way and inexpensive way to bring new products or ecommerce stores to market