BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

Too many customer problems with the platform

After having so many problems with Bigcommerce not supporting my customers browsers I had to move to another platform. I was getting customers emailing every day that they could not add items to their carts and the only response from tech support was for me to ask my customers to download supported browsers. Not good enough for such a large platform.After 10 days I couldn't take it any more and spent all night moving my listings elsewhere where I am having so such problems.

Ok but terrible reporting

What do you like best? In general it's good for getting off the ground with Ecommerce. What do you dislike? Whatever you save compared to other Ecommerce sites you pay for in add ons that bigcommerce doesn't include out of the box. The reporting is a joke and then you can pay more to get "insights" which are also useless. Setting up new channels like Amazon and Facebook never goes smoothly and ends up being a frustrating time suck. What business problems are you solving with the ...

BigCommerce was our best choice ever

PROS & CONS What are the best aspects of this product? We were using Yahoo (current Aabaco for almost ten years, and knowing how technology had advanced in the meanwhile, we wanted a fresh start. The process of finding a new app didn't take too long, as we were recommended to take BigCommerce by a friend right when Yahoo sold the app to Aabaco, so we decided there is nothing left to think about. The choice we made was smart, let me explain you why: BigCommerce is local to us (Austin, ...

Productive E-Commerce on a scalable platform

PROS & CONS What are the best aspects of this product? Great uptime and great features, these are the ones I like the most: cost-orientated startups and small businesses find it extremelly scalable, because they can develop an amazingly looking estore on a price, and still have professional features in hand. Then, there are tones of seamless applications, customer support teams that do the impossible to help you and to provide advice, and an amazing fellowship of developers, affiliates, ...

Current and Future Platform right here!

What do you like best? I love how you can connect so many apps to it! To another website builder, dozens of pos types, everything is customizable and customer support is great! What do you dislike? Nothing about it. I love it all. It’s an extremely useful tool in starting your business. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? It keeps track of my google ads, orders, shipping, ...

I've never used a better e-commerce platform

PROS & CONS What are the best aspects of this product? Hats down for their customer service, that's something surreal! That was a number one priority for me to choose BigCommerce, and it will stay so when somebody asks me why I'm not changing it. I won't do it, because I really rely on technical support, and I have nothing but words of honour to say about the friendliness, helpfulness, and fun side of communicating with them. It really makes me love my job even more, I'm glad there is ...

Terrible company all around

Terrible company all around. Worst customer service in the industry, they lie about everything from customization to billing. Save your money and look elsewhere.

Great platform with absolutely horrible customer support in case of software issues on their part

The following is to express how DISAPPOINTED and FRUSTRATED my partner and I are with the customer support and service provided by BigCommerce for an issue THEY are responsible for. A couple weeks ago, my partner, who is a small company owner, decided to set up an account with BigCommerce. Problem is, there was a ‘’glitch’’ in their API making it so even if the USD$ currency was set up correctly on our part (as well as the Paypal one, the first few transactions were converted in CAD$, ...

Amazing for small businesses

What do you like best? BigCommerce is a very great system to use to track and maintain orders placed through a website. What do you dislike? Ideally, I would like to be able to customize the templates more when exporting orders to an excel sheet. Recommendations to others considering the product If you are looking for a great software to use that helps create a website, obtain customer orders and does all the dirty work for you (order confirmation and tracking number emails then this is ...

Lovely platform, packed with selling features, but manageable

PROS & CONS What are the best aspects of this product? These are my favorite features: Complete integration with Google Shopping and PayPal, Printable orders, and Automated and easy access to orders and purchases. In the meantime, I'm an absolute fan of their 24/7 support, the people really know what they are doing. I have 2 BigCommerce stores running at the moment, both selling an performing amazingly, and I am really glad I replaced my previous provider with this one. What aspects are ...