BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

The right solution for our needs

What do you like best? the balance of out of the box functionality with customization allows us to make best use of limited tome to get to market with an optimal ecommerce solution What do you dislike? some middleware required to allow for seamless integration Recommendations to others considering the product look at all the options and know what you want. Find your edge cases and see who meets them. In our case it was BC What business problems are you solving with the product? What ...

Good product, better service

What do you like best? Their customer support is top notch, if you have a problem they are more than willing to help out. What do you dislike? Integration with Office365, is less than ideal. After switching to O365 for exchange, all of our order confirmation e-mails were getting black listed. This is due to a range of the IP's they use being black listed by SpamHaus. So I had to setup the MX and TXT records for demarc and use their mail server. Recommendations to others considering the ...

A laymen’s experience with big commerce

What do you like best? There was very little I disliked about this software. It is super easy to keep up on online traffic and orders at work. It’s super easy to add and take down products from the store feed. All in all a great user experience What do you dislike? I honestly didn’t dislike much of anything. Only issue I had was the ease in which to issue a paypal refund but that was solved with one call to customer service What business problems are you solving with the product? What ...

Some great features, but lacks basic reporting

What do you like best? Great customer support! The main product admin page allows you to do more on it than Shopify. What do you dislike? Lacks good sales reports. Have to pay for the largest pro account to get product filtering - which we did, but even then they aren't intuitive. The product options/option sets are bulky when you have thousands of products. Recommendations to others considering the product Got with Shopify - they have add-on apps that can get you what you need. Big ...

Experience first hand

What do you like best? a choice of 7 free templates the ability to sell a wide range of either physical or digital goods, in categories of your choosing and using shipping rates of your choosing integration with Paypal and a wide range of payment gateways full content management (CMS functionality What do you dislike? There are no transaction fees, even if you use a third-party payment gateway. The overall feature set on entry-level Bigcommerce plans is comprehensive by comparison ...

Support is Top Notch

What do you like best? The support has been so wonderful! Everyone we chat with is kind, helpful, quick and ready with more documentation to help us understand the product better. Most of our company is not computer savvy people and changing our entire website, email, ordering and shipping process recently has made for lots and lots of questions and help needed. We could not be happier with our choice to go with BigCommerce purely for their support alone. What do you dislike? You do not ...

Fantastic!

What do you like best? In our view, out of all the other e-commerce builders, BigCommerce offers the most helpful and practical tools that you will actually use – all included as part of their monthly package. From integration with email newsletter tools (auto responders, creating coupons / promotion campaigns, unlimited product variations (e.g. different t-shirt colors and sizes, shipping and tax configurations, secure payment gateway integrations, handling returns, store statistics ...

Like a bad break-up, it's something you need to just stay away from.

What do you like best? You don't need to install a plethora of additional apps to get basic functionality for your store. What do you dislike? BigCommerce has all the characteristics of a sluggish multinational corporation, and that is sad because they're nowhere near the size of one. - No one is empowered to make a decision and do the right thing - Support is the worst of the four e-commerce platforms I have experience of. Tickets get opened, people don't respond to critical issues ...

We migrated to BigCommerce in January…

We migrated to BigCommerce in January 2018. The initial attraction was not having to install a slew of apps to get the functionality that we needed (as was the case with a BigCommerce competitor.Initially, everything was smooth until we needed support with a handful of issues that arose.Sadly, the quality of the BigCommerce solution is grossly undermined with how appalling their support is.Over five months we reached out to support for the following reasons:- Unable to launch via their ...

Bigcommerce ia not that good as everyone says

Bigcommerce: don't choose it. We launched our new website with Bigcommerce two weeka ago and it has been a disaster. Financially: from 50 order a day to 5 orders a day. Template is rubbish. With loads of issues. They also have hidden fees like SSL certificate for example.Their support team doesnt have good knowledge of their templates and the only thing they do is open tickets which are never resolved and closed.But the biggest regret is about their templates. Few issues we experienced in ...