BigCommerce Reviews in June 2026: User Ratings, Pros & Cons

Great way to transfer your business online

PROS & CONS What are the best aspects of this product? There is a great variety of templates to make your website attractive, and you can even customize them to make it feel personal. I was convinced of the power of BigCommerce from the free trial, and I was amazed by how easy and friendly it is. The dashboard is lovely, and the feature suite is robust. It also has an enviable storage, I must say. I'm still using the trial, but I'm seriously considering switching to a paid plan, I really ...

BigCommerce Frustrations

BigCommerce is a platform that works for non tech people to build our own web sites. It was frustrating years ago when I started, but tech support has gotten worse even as I got better at using the site. It's as if I can't keep up with the bad-to-worse support. For example, where they used to help with code adjustments, now they refuse to do anything because they are more concerned with potential liability rather than giving support. Another example, there is a problem with the 'shop by ...

BigCommerce Rules!

PROS & CONS What are the best aspects of this product? BigCommerce is backed by a proper IT company, not just a wanna be experts who promise technical support, but deliver nothing. I have 18 years of experience in the branch, so I know quite well what I'm talking about. They are there for you 24/7, obviously speaking English, and most of all they are technically knowledgeable. In case the agent comes across an issue he can't solve, you're automatically directed to fill a trouble ticket, ...

Effective tool for e-commerce business

What do you like best? well,i like this about because i am using bigcommerce for a co-own website syvanz.com. Bigcommerce is for everyone, anyone can setup his/her own business. I like bigcommerce than shopify because to be eligible in shopify you must a credit card but for bigCommerce its not. So get it ready with paypal. What do you dislike? Big commerce lacks quality like Shopify but also better than shopify in eligiblity terms. i dont have dislike but they could better if they provide ...

Un programa increíblemente útil y maravilloso

What do you like best? La variedad de funciones disponibles, el excelente servicio al cliente y las mejoras constantes que ofrece esta plataforma. BigCommerce tiene en cuenta al consumidor y trabaja duro para ayudar a sus usuarios a administrar un negocio rentable. Es muy competitivo y se mantiene en la cima del mercado. What do you dislike? La nueva integración de eBay podría usar algunas funcionalidades para hacer que las listas se vean mejor. Estoy explorando opciones para aplicar ...

Shipping manager using BigC for website orders

What do you like best? BigCommerce organizes incoming customer orders into categories, including pending, awaiting fulfillment, and awaiting shipment, which keeps our workflow going smoothly. What do you dislike? My personal use of BigC within the company, the fact that orders are listed by customer name, rather than the name the order is to be shipped to, can create small snags for me when searching for an order if those names and different. What business problems are you solving with ...

Bigcommerce support turned terrible!

Bigcommerce support turned terrible!We run on Bigcommerce platform since it was Interspire. There were times when we needed support for various issues. Anytime we called in, we received full support immediately and all issues were resolved in minutes or hours. Recent years it is all gone from Bigcommerce. Than bigger corporation is then just more mess.We submit a ticket and it is completely sabotaged for several days. Tier 1 support team has zero knowledge about platform and just reads ...

Big Commerce has helped grow my business!

What do you like best? BigCommerce is a great solution to get your Ecommerce store up and running, and getting the most out of the possibilities of online retail! What do you dislike? They are pretty similar to other Ecommerce providers, and there is not much to self identify them with. With that said, they are one of the better ones. What business problems are you solving with the product? What benefits have you realized? Providing a secure space online for my clients to interact with ...

very affordable and has lots of customization

What do you like best? their monthly plans are very affordable and has lots of customization. Unlike Shopify, you do not need to purchase extra apps that are (in my opinion essential for sellers. Many features and customer service is easy to reach and very helpful. What do you dislike? I find their options (variations, attributes, or customization options, however you like to call them a little cumbersome to use, but it could be because I'm not using it correctly. Recommendations to ...

Never response an email enquire

Havent bought their service yet, but sent an email to ask some pre-sale questions, and never get a response, the product filter feature is way too expensive