BigCommerce Reviews in September 2026: User Ratings, Pros & Cons

Mostly user friendly could use some improvements to help with efficiency

What do you like best? I like that you can bulk edit and also finally delete old products off your site. I like the drag and drop feature when adding product pictures. The ability to search by name, phone number, email, or order number really helps when you don't know all the information for a customer. It can be tricky when they have a very common name or common word in their name, it can bring up products as well. What do you dislike? I wish there was a way to filter your manually ...

Excellent platform that is much more robust than its competitors

What do you like best? As the title implies we love big commerce. Out of the box it is so much more feature rich than some of its competitors, its direct competitor being Shopify which is paltry in comparison to the big c without plugins out of the box. Big commerce also has a great customer service that is available at all times. Another huge positive is how scalable and customizable it is with its great AppStore that has lots of options. What do you dislike? Unfortunately Shopify is ...

Increased our monthly cost tenfold and…

Increased our monthly cost tenfold and they did not offer any additional features or benefits.

BigCommerce should take care of Frontend

What do you like best? BigCommerce is really a powerful eCommerce CMS when it comes to mid and enterprise level business, it’s handy with its all the ease of use functionalities and in built function, unlike other SAAS eCommerce BigCommerce has all in one solution. I really like that. What do you dislike? But BigCommerce biggest drawback is when you want to expand the functionalities out of the box, you’ve to hire developers for simple thing, the fronted devlopment is not really very ...

Very user friendly

Very user friendly, and quite easy to make your site your own.

A pretty good store

What do you like best? I like the draft order feature. I can create shopping carts for customers and send them a link. It’s especially useful for getting customers to order via chat. What do you dislike? Draft orders do not support custom shipping amounts. If I want to add a shipping charge then I have to add it as an “item” and then edit the order once it has processed to remove the item and add shipping. The tax exempt feature also doesn’t always work. I might set a customer account to ...

Fantastic!

What do you like best? In our view, out of all the other e-commerce builders, BigCommerce offers the most helpful and practical tools that you will actually use – all included as part of their monthly package. From integration with email newsletter tools (auto responders, creating coupons / promotion campaigns, unlimited product variations (e.g. different t-shirt colors and sizes, shipping and tax configurations, secure payment gateway integrations, handling returns, store statistics ...

Awful customer service

Awful customer service. I'm experiencing a store-breaking bug that's preventing me from making any changes to my store theme. Contacted support and was initially something they didn't even want to discuss as it involved custom themes. I eventually managed to explain that although I was running a custom theme, this bug COULD NOT be caused by it. They eventually referred me to someone else who, several days later, confirmed that they had reproduced the issue and it WAS a problem on their ...

3 years ago I would have give…

3 years ago I would have give BigCommerce a ZERO. Their development was terrible, buggy, and not solving any issues. However they have really turned things around and I believe they have a great platform. There are still a lot of reasons I stick with BigCommerce instead of jumping to Shopify. There are pros and cons of each, but for my business BigCommerce has a few key features out of the box that Shopify doesn't have, even as an add-on.

BigCommerce Little Knowledge

What do you like best? BigCommerce is very user friendly and at it's core very easy to get into and use, but when you want to do more finite things it starts to become lackluster. What do you dislike? When you are trying to do more advanced things, for example in depth coupon codes for customers regarding mutli-tiered discounts, there isn't a way to do it. Contact their support team about such things that aren't straight forward yields not promising results. There has been many times ...