9.6
SpotScore
BigCommerce Reviews in September 2026: User Ratings, Pros & Cons
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BigCommerce offers custom pricing plan
BigCommerce Reviews & Ratings
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Spotsaas Editor’s POV
BigCommerce is a hosted ecommerce platform built for merchants who need multi-channel selling, inventory management, and order fulfillment without managing servers. The core strength is 24/7 phone and chat support—not just ticketing—which matters if you need immediate help during a product launch or inventory crisis. Site building uses a drag-and-drop editor; ...Read more
BigCommerce pros and cons
Interface is accessible to non-developers.
Customer service and support are well-regarded.
Product management tools are broad and themes are customizable.
Integrates with a wide range of third-party applications.
Marketplace selection for additional apps and connectors is limited.
Product category setup can be complicated.
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Showing 381-390 out of 617
M
Matr
03/01/19
Check thoroughly before spending time and money
Many things that they advertise are either poorly done or rely on 3rd party apps you have to pay for. The stock shipping app is not useful for anyone who ships even a moderate amount and the paid apps they suggest are $200 a month. The QuickBooks online integration is not smooth and takes a lot of work to use. Inventory tracking is poor and requires work arounds. The mobile pages for the free cornerstone styles don't display categories correctly. In 2 months I've had over 4 support tickets ...
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J
James
03/01/19
We have been with Bigcommerce for 4…
We have been with Bigcommerce for 4 years and are very satisfied with their service.
P
Paul
03/01/19
Best platform company to work with in…
Best platform company to work with in ecommerce. Seriously!
A
Angie
03/01/19
I love Big Commerce
I love Big Commerce. The platform is very easy to understand and there are many great features to help me with my small business. The reps at the help desk have always been on top of things if and when I had an issue. Highly recommend!
S
Scott
03/01/19
Always up and running and several…
Always up and running and several choises to improve your sales and flexability.......great site
S
Shona
03/01/19
Working well for us.
Working well for us.
R
Robyn
03/01/19
Very easy to use platform...but
Very easy to use platform, my only complaint is on-line chat/help BC being USA based and I am in Australia there is a massive time difference so to get issues resolved takes longer than I would ideally like. Email help is 10/10 but again the time delay sometimes isn't great when you have an on-line store
A
Andrea
03/01/19
We are still waiting on a response &…
We are still waiting on a response & fix to our inventory management issue. The issue started over 6 months ago and still has not been resolved!
A
Andrei
03/01/19
Awesome
Very good themes, fast customer service. Everything is going great. Thank you
T
Terry
02/28/19
I have been very happy with big…
I have been very happy with big commerce. Many apps to integrate as you need. Good support.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].