BigCommerce Reviews in September 2026: User Ratings, Pros & Cons

Good Platform

Very satisfied overall. Some glitches here and there.

Easy to use platform with a wide range…

Easy to use platform with a wide range of resources for learning to use it. Excellent built in tools compared to the competition and painless customer service. Only let down by it's current compatibility with Adwords conversion tracking and analytics.

Service is good but expensive for what you get.

Service is good. I really like the features. However they are extremely pricey. Their price structure on the upper end of the scale compared to others.

Dynamic, Relevant & Receptive

It is our feeling that BigCommerce staff truly want to create an e-commence platform that works easily and effectively. Over the years we've been a client, we've seen increased attention to client suggestions, the addition of informative and interactive town hall meetings and user forums. They have also been responsive to feedback regarding communication about outages, etc. In such a growing and dynamic industry, we're constantly seeing BC make improvements and expansions to their core ...

Like it BUT not being able to create…

Like it BUT not being able to create banners for specials really disappoint me.

Not living up to the hype.

The options to customize your site for success are great! The part where they look after their customers not so much.When you lose a weekend worth of sales and the customer service rep says "yeah we've been getting a lot of complaints about that plugin failing" all that I as a customer wonder is "Then why didn't you put out an alert so that I would have found out before loosing sales and customers?"

Bigcommerce's customer support is great, but don't expect any features that aren't there day one.

Bigcommerce's customer support is second to none. My only criticism has been their reliance on their expensive 3rd-party partner solutions instead of bringing features to the platform. Specifically, before I signed up, I asked about having categories only use media mail. I was told it was coming. Four years later and it still isn't possible. Instead, I have been told to pay one of their partners another $80 a month for this simple feature. Beyond that, it seems like any new features that ...

Most importantly I love the 24/7 help…

Most importantly I love the 24/7 help and assistance.

Good communication

Good communication. Easy to understand with no accents.

Took us a while to get set up…

Took us a while to get set up initially, but once set up and store open, then it is pretty easy to navigate and to update products and theme. The support line staff are always friendly polite and helpful. We would use Big Commerce again for our other future webpage development.