9.6
SpotScore
BigCommerce Reviews in September 2026: User Ratings, Pros & Cons
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BigCommerce offers custom pricing plan
BigCommerce Reviews & Ratings
Are you using BigCommerce?
Spotsaas Editor’s POV
BigCommerce is a hosted ecommerce platform built for merchants who need multi-channel selling, inventory management, and order fulfillment without managing servers. The core strength is 24/7 phone and chat support—not just ticketing—which matters if you need immediate help during a product launch or inventory crisis. Site building uses a drag-and-drop editor; ...Read more
BigCommerce pros and cons
Interface is accessible to non-developers.
Customer service and support are well-regarded.
Product management tools are broad and themes are customizable.
Integrates with a wide range of third-party applications.
Marketplace selection for additional apps and connectors is limited.
Product category setup can be complicated.
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Showing 331-340 out of 617
K
KEN
03/06/19
Can’t use Bank of America for merchant…
Can’t use Bank of America for merchant account.Customers don’t receive email notifications when placing orders.Intergation with other social media platforms not simplified.
M
Michael
03/06/19
your support sucks
your support sucks. I have four stores is big, person of thinking about switching them all out. Some your people are good but some of them are ignorant, arrogant, and useless. I'm trying to resolve an issue with JavaScript now and the little twerp who helped me was no help at all. And when I got an email on the case there was no way to replyWhy on earth would you send a reply with information about an open case with no way to reply to get further help? It's crazy. Honestly sometimes I don't ...
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S
Steve
03/06/19
Always Helpful and Easy to Use
Our experience with Big Commerce was Great. It was easy to set up a website, use, change items and the instructions/help was very informative. I enjoyed the whole process. For our Business we needed to move to a more personalized website to handle all of our needs-Our reason for leaving. Thank you Big Commerce for Everything!
C
Christopher
03/06/19
Excellent
Excellent. Resolved issue within 5 minutes.
N
Natalie
03/06/19
Amazing Ecommerce Platform
Easy to use, awesome integrations, streamlines my business. Never had my site go down, they are always there to answer questions and help when needed. Highly recommend!
JD
Jack Demirdjian
03/06/19
The hold time when you call customer…
The hold time when you call customer support help desk is not even a minute most of the time, the down time is almost zero, support is available 24/7 and most importantly all the support team mrmbers whom I had the chance to talk with have ample knowledge to answer all your questions and solve most all of it in one phone call.
L
Lou
03/06/19
Continuous striving to make the system…
Continuous striving to make the system better and increasing customer capabilities
RN
Rick N.
03/06/19
Very pleased!
Very pleased with BigCommerce for over 8 years
BR
Brian Roberts
03/06/19
Very good
Very good service
M
Michael
03/06/19
Overpriced for what you get
They may be OK for a small T-shirt or jewelry mom-pop shop. Multiple warehouses, virtual products with physical option and inventory control? I think not. You should consider a platform that can adapt with your changing business, not one that forces you to adjust your business to suit their platform. Can't justify their pricing model either. Would not recommend.
Disclaimer: This research has been collated from a variety of authoritative sources. We welcome your feedback at [email protected].