BigCommerce Reviews in September 2026: User Ratings, Pros & Cons

Add Sales Tax RATE to the BC invoice

Avalara Tax doesn't always have the correct Sales Tax for California. I had to check the Sales Tax rate that Avalara Tax charged for a sale in San Diego, CA and found that they were applying a tax rate 1% higher than the CDTFA states in their tax chart.I have asked several times for the sales tax RATE to be printed on the BC Invoice and always get told it is not important. I do not use BC for my accounting as I also do on-site sales that have to be accounted for when doing Sales Tax ...

Difficult to use and problems not being resolved

There is issue with my website layout I brought up years ago and it was never fixed.Its annoying having to constantly change passwords.Designing a regular page without products for sale is very difficult.Cant figure out how to get year end reports or spread sheets so have to add it up manually. Would not recommend.

Bad Support team.

Un punto bueno es que tiene un precio aceptable. Pero el punto más negativo es su soporte técnico. No existe soporte tecnico en español. Al personal le falta empatía. Su trabajo parece ser enviar copias de lo que existe en la página de ayuda de bigcommerce. No todo el mundo entiende los términos que usan en la página de Ayuda. Le falta corazón para ayudar a resolver los problemas del usuario hasta llegar la solución. Seria bueno que tengan un teléfono en español para guiar paso a paso al ...

customer service has always been very…

customer service has always been very helpful

Reliable

Reliable, securely, easy operation, Recommend who want to do online business.

Excellent

Excellent – no reservations, I would recommend this company to anyone.

Good stable platform that does its job well

Good stable offering. We've used it for 2 years and we're happy with it. However we'd love the if the following functionalities were to be integrated:1. Custom set prices in multiple currencies without using the inbuilt currency converter2. More apps on the app market.

we are happy with Big Commerce but as a…

we are happy with Big Commerce but as a small eCommerce users we still require some of the features only offered to Enterprise but are unable to afford these. Also changes to the product details means we need to fully set up all the scripting for these. In the past this was done as part of the set up and we could cut and paste details.

Excellent platform

Works well, continuously improved, excellent customer / technical support.

Reliable, Professional Support Team

We appreciate being able to talk directly to a BigCommerce representative when we have questions. The BigCommerce support system is reliable and professional.