BeyondTrust Remote Support Reviews in June 2025: User Ratings, Pros & Cons

Bomgar, one of the best

What do you like best? I like how much control I have, I use it mostly in a support capacity, but I can do anything I need to do. User doesn't click the links you need to start the client? It's okay...jump to their machine. Person keeps clicking around as you're trying to do whatever you need to do? Disable their input. What do you dislike? It's not very intuitive, at least not at my organization, I had to figure out Bomgar by playing around with it. But once I figured it out...it was ...

Bomgar and Drop the Mic!

What do you like best? Bomgar is an amazing IT remote tool. It is way better than any tool that we have tested and used at our service desk. We can remote to any computer and support them in ways other tools cannot such as full control of the computer, access to system information, lists of programs and updates installed, and much more. What do you dislike? It helps us with computers on or off our network whether they are domain connected or not. We don't like it, we love it! What ...

Could be improved

What do you like best? It seems secure so that's good. Can send the link via email to the user. You don't need to be a rocket scientist to use it. Actually, I had very few user not able to quickly find the download and run in a couple of seconds. What do you dislike? You have to use IE to use it and if java has to be reinstalled then you're in big trouble as you need java to be connected. The user has to click through a ton of confirmations and if you need admin rights on the ...

Using Bomgar

What do you like best? This allows me to provide IT support to our callers -- it is fairly straight forward. It also was able to allow us a chat box so we did not have to continue to be on the phone with the individual and allowed a restriction of privileges unless otherwise asked. For what we used it for, it seemed secure. What do you dislike? We can only use up to 3 remote sessions at one time -- it is also difficult to learn from the manual given, it takes time to learn where ...

Remote support that works and is easy to use

What do you like best? The ability see the status of and quickly remote all devices that have the jump client loaded. Also love the ability to have any web attached device to active a remote session via our support web site. What do you dislike? There is not anything that I really dislike about the application. The application, support, sales, rewards program are all top notch. Recommendations to others considering the product I have used many different remote control products over ...

The most complete remote support solution I have used.

What do you like best? My favorite feature is KACE Integration. What do you dislike? Apple does not allow any remote support. Recommendations to others considering the product My best recommendation is to purchase the deployment services with the product. Implementation in a time conscious way that gets effective results is nothing short of complicated and unpleasant. The implementation team can get you all the necessary and recommended settings configured right out of the box. They ...

Bomgar -- all about Money -- no longer competitive

What do you like best? Some branding; easy to use; appliance based. What do you dislike? yearly maintenance cost; not being upfront on whether they will charge you surcharge on using CC or not (they simply say, they will charge if applicable, even at the "Submit" button; not giving any valuable discount to loyal customers; expensive additional licenses (and the yearly maintence cost for those licenses. Recommendations to others considering the product We have been their customer for ...

Bomgar, Need I say more?

What do you like best? The best thing I like about Bomgar and using it for remote support is that I can remote to customers that are outside my intranet. I used to have to try and explain what I wanted them to do and it always gave me a headache and I would wish that the tech existed to slap people through the phone. Now Bomgar has made me a more relaxed and professional person I know longer want to slap people through a phone, AND I can take control away from those people who just don't ...

Bomgar is the best support tool we have ever used! It's simple and easy for our users.

What do you like best? I like the simplicity and ease of use to support our staff worldwide. It is the simplest and most comprehensive support tool our IT Department has ever used. What do you dislike? The ability to control IOS devices but this is not a bomgar issue it is an apple issue. Recommendations to others considering the product I would definitely consider Bomgar. They have not had any issues with breached passwords like TeamViewer and Join.me. What business problems are ...

Helpful with supporting users and integrates with other software

What do you like best? I like that it integrates with our Ghost Solutions Suite software, and NodeName scheme. It works well upon reboot, auto-reconnects. It has very little latency, and it works pretty well with network bandwidth. because we implelemt a node name scheme, that includes campus code, building code, department code, a unique asset tag number and the type of computer it is (Mac, PC, Linux, virtual, etc it is easy to communicate with the customer to get these type of ...