BeyondTrust Remote Support Reviews in June 2025: User Ratings, Pros & Cons

Bomgar - One of our best purchase decisions

What do you like best? Bomgar gives support professionals unequaled control of endpoint devices. Works with desktops, laptops, tablets, and phones. So easy to use, even the most basic end user can connect and get assistance. What do you dislike? The only thing I would like to see is the ability to hear the audio from the endpoint device. This would greatly help in troubleshooting remote meetings and sound card issues. What business problems are you solving with the product? What ...

Bomgar is a life saver

What do you like best? The ability to support our internal and external users and our servers from anywhere. Bomgar is easy to use from a IT support standard and our users find it simple to connect their devices to the site for support. We can support Surface tablets or Samsung phones with ease and solve problems quickly without requiring remote users to come to the office. What do you dislike? There are some functions I would prefer to see, but there is nothing I dislike and Bomgar ...

Very good remote support tool

What do you like best? I like the fact that it's very secure and reliable. Sessions are easy to start and I like the fact they are logged. This makes for a HIPAA compliant solution, which we need. What do you dislike? The cost of the licenses can be a bit on the prohibitive side. Recommendations to others considering the product Make sure that Bomgar would have all the functionality you need but compare that list of requirements with other solutions that may be cheaper. Don't forget ...

Best Remote Support tool I've used

What do you like best? The sheer number of useful features is amazing. Having unattended remote support access to > 1000 of our customers' servers and PCs, with access permission restricted by team has saved untold hours. The session recordings have saved our bacon on a number of occasions, whether it be for liability purposes, just checking a product key that maybe got documented incorrectly, to reviewing a tech's interaction with customers for coaching, etc. What do you dislike? ...

Top notch remote desktop/help desk software

What do you like best? Reporting and administration are far better than TeamViewer or SolarWinds. The new web console is handy when using Chromebooks for support, however the client side of supporting Chromebooks leaves some room for improvement. The flexibility of the Virtual Appliance vs the appliance has been a positive benefit since we upgraded. What do you dislike? The new click to chat feature seems like a step backward for most cases as you need to install the full customer ...

Easy to use, easy to connect

What do you like best? This program allows IT to easily take control of a user's computer remotely to help troubleshoot issues. Users are asked for their permission to transfer control for each session, and the program will pop up with an IM/dialog box for the IT support and the user to communicate in real time as troubleshooting occurs. The user typically will see a little icon in the upper right corner of their screen to show when someone else has control of their computer. What do you ...

Well Worth the Money

What do you like best? It is easy to use for end users and easy to administrate. You can use it to screen share on multiple platforms. It allows you to automatically login after restarting the client's machine as long as you have the customer type in their login credentials. Hence, the end user does not need to share their credentials. You can adjust what level of video quality you see on your end. For example, you can have Bomgar degrade the video quality to black and white instead of ...

You're calling in from where???

What do you like best? It is great to be able to share desktops with a user who is having problems with their laptop or computer offsite. It doesn't even have to be a computer owned by our company. What do you dislike? Not Bomgar's problem, but because so many users use high def monitors, when it translates over to our remote session, sometimes it's hard to click the mouse in exactly the right place. It's also hard to set up our equipment to allow an administrator password (our users ...

Bomgar is great for hand's on support

What do you like best? What I list best about Bomgar is the fact that I can see and experience the issue being reported by the end-user and have hands-on capabilities to help resolve an issue. What do you dislike? The only thing that is a little cumbersome with the product is that Bomgar continue to polls the user about being logged in, which sometimes pops up when performing other application duties that can get in the way. Recommendations to others considering the product It is a ...

Bomgar - How did we make it without you?

What do you like best? I love the fact that Bomgar is constantly evolving and improving their product to fit the many needs of those who use it. They are also very open to ideas from their customers and should something need attention, their support is top notch. Security is one of the biggest features Bomgar has to offer. They are leaps and bounds above the competition. That goes a long way with our end users who are already concerned with remote access. Bomgar makes us look good and ...