BeyondTrust Remote Support Reviews in June 2025: User Ratings, Pros & Cons

Highly functional remote support suite

What do you like best? Being able to quickly and easily establish a support connection via the built in support portal website. The power of being able to elevate authority and execute administrative tasks directly via the bomgar client. Support for multiple monitors and full screen views. Able to log out of windows session and stay connected to the machine being supported. Connect with external users or non-network users easily. What do you dislike? I haven't encountered anything I ...

Powerful remote desktop support tool

What do you like best? This product can be used to remote into any device, not just a laptop. We have used it to troubleshoot devices like iPads and, iPhone. I like that you can see instantly jump into computers with jump clients installed. Also, you can see the real-time status of all jump client with last time accessed. I like the interface design so you can keep track of multiple sessions that can occur at the same time. I like the integration with What do you dislike? The process ...

Excellent Product

What do you like best? Never been easier to get customers to allow you access to their computer. The go to our website and pick the tech they want and get connected. Allows you to stay connected after reboot if you chose to do so, that way the customer doesn't have to do that step all over again. What do you dislike? Sometimes leading non tech savvy customer to our portal can be tough What business problems are you solving with the product? What benefits have you realized? Fixing ...

Not bad! Gets the job done.

What do you like best? Able to guide the customer around with ease. Very reliable as far as connecting with customers is concerned. What do you dislike? Overall user interface feels a little clunky. Recommendations to others considering the product I would recommend it for a straight-to-the-point, secure screen sharing program. What business problems are you solving with the product? What benefits have you realized? Easily resolving technical issues for customer by visually ...

Bomgar remote support

What do you like best? clients don't have to load and read a support code. they just click start session and they are done What do you dislike? cost. depending on your client base, this may be more expensive than you'd like. What business problems are you solving with the product? What benefits have you realized? in order to resolve an issue as soon as possible, remote support removes the issues with scheduling and driving to clients offices. their problems can typically be resolved ...

IHG Bomgar Support Review

What do you like best? Fast contact with Bomgar representative and I love the screen syncing method.When you speak with the most knowledgeable representatives, you get better results and more questions answered. What do you dislike? The program is good but some of the representatives that you are assigned with are nonchalant depending on shift Recommendations to others considering the product The representatives that are 3rd shifters could be a lot more in tune with callers not ...

Top notch remote system

What do you like best? The best thing about Bomgar is to have the ability to share screens with the user while they are logged in. It creates a secure connection that allows you to chat with the user while troubleshooting issues. This makes things more efficient than having to go to the user's office for account/software related issues Another great thing about this product is when you are troubleshooting software issues. There are many times when I needed to re-install or make changes ...

Great software

What do you like best? The software is very easy to use. It is an excellent tool for remote support, especially when attempting to support an application you are unfamiliar with as it allows you to interact with the user. We have used Bomgar for a year to replace teamviewer. What do you dislike? The software still seems very resource heavy so it has caused some issues with older machines. Recommendations to others considering the product Nothing to suggest, just use the software and ...

Bomgar is a great solution for multi-platform remote support!

What do you like best? The functionality is exactly what we need, which is the ability to support all platforms regardless of the device's type, status, or location, and also to provide all of the functionality we're looking for in a remote support tool. We are also excited about the security and privacy model that Bomgar offers. What do you dislike? Apps for support staff can be a little clunky (non-native in appearance and visually overwhelming at first. Mobile app (iOS feature set ...

Hands Down, Best Remote Support Out There!

What do you like best? I like the fact that you can go back and view the remote sessions from the tech's. This can be used for training or verification that someone did or didn't do something on the remote computer. What do you dislike? I don't like the fact that you are not able to wake a computer that is pinned when it is sleeping or hibernating. Recommendations to others considering the product This is the best, secure remote support appliance out there and I would recommend it ...