Bandwidth Reviews in June 2026: User Ratings, Pros & Cons

Great Timely Support Team

What do you like best? I love how responsive Bandwidth support team can be to submitted requests. Issue are handled quickly, courteously and professionally. What do you dislike? The only thing I have issues with are with certain types of reports, they use Jargon our team often does not understand requiring a bit more back and forth that necessary. What business problems are you solving with the product? What benefits have you realized? We generally reach out to Bandwidth for SMS ...

Cloud services

What do you like best? The online portal. We use this portal on a dally basis to submit port requests, purchase numbers, and make other configuration adjustments. What do you dislike? If I had to pin point one item it would be the challenge of getting FOC from specific carriers for port requests. What business problems are you solving with the product? What benefits have you realized? a more cost efficient solution for clients. Ease of access and support.

BW - a happy customer

What do you like best? The web portal is easy to use. The support staff is always helpful. What do you dislike? Perception is there's a bit of turn-over... seems to make it hard to get to know support staff that you deal with. What business problems are you solving with the product? What benefits have you realized? One-stop for number porting, E911, WP411, TN's, etc.

It is easy to order numbers from Bandwidth!

What do you like best? I like ordering new numbers from bandwidth. Their new Pain-Free ordering is really streamlined, and has greatly reduced the number of clicks involved in ordering numbers. Everyone I work with at bandwidth is friendly and professional and willing to help, which is also great! What do you dislike? While porting numbers into Bandwidth is usually only tough because many customers do not have the correct info for a port, it seems that it takes quite a long time to get ...

Great Customer Service

What do you like best? Their customer service is one of the best aspects of Bandwidth. Even if there is a problem that does not have an immediate fix, they continue to work with you until the problem is resolved. What do you dislike? Their porting department sometimes does not communicate very well. What business problems are you solving with the product? What benefits have you realized? The audio quality of calls when going through Bandwidth has been so good, that we have even been ...

Amazing Support Experience

What do you like best? Speedy response and resolution. Amazing communications from Support. What do you dislike? That other carriers do not have amazing support like Bandwidth. Recommendations to others considering the product Please utilize their support structure when needed. What business problems are you solving with the product? What benefits have you realized? Bandwidth is our primary domestic carrier. Their routes are the most reliable that I have experienced. When ...

Best of all

What do you like best? BW team is the best team I have ever worked with. Friendly, efficient and helpful . They always go out of their way to get things done. Very well organized bunch of people. What do you dislike? Nothing. I have not come across anything I don't like Recommendations to others considering the product Learn from Bandwidth on how things should be done. What business problems are you solving with the product? What benefits have you realized? Communication problems.

Great support staff and service

What do you like best? Bandwidth makes sure you have everything setup properly and will go the extra mile to help you, if you need it. Bandwidth support is amazing and super helpful. They are very quick to respond to any support requests. What do you dislike? There really isn't much to dislike about Bandwidth, but if I had to choose 1 thing, then it would be all the paperwork involved, but it is digital signature done, so that helps. Recommendations to others considering the product ...

Bandwidth and beyond!

What do you like best? The people make the company and they have great people! What do you dislike? Would be nice to have a plain old SMS dashboard. What business problems are you solving with the product? What benefits have you realized? Origination and termination of voice as well as the number ordering API.

Great products and support

What do you like best? For my company, Bandwidth is a great telecom provider. Their portal makes it easy to search and order numbers. Their support team is great for porting numbers as well. What do you dislike? Porting numbers can be a hassle, but that is not Bandwidth's fault. It is the nature of the game. What business problems are you solving with the product? What benefits have you realized? We are working with a great telecom partner who really cares about their customers and ...