9.2
Spot Score
Streamline API management for seamless integration.
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Bandwidth offers custom pricing plan
Bandwidth has received glowing reviews over the past 12 months, highlighting its key strengths. Users consistently praise Bandwidth's user-friendly portal, quick response times, and excellent customer support. The platform's ease of use and efficient porting process have been particularly lauded, making it a top choice for telecommunications enterprises. The ...Read more
Quick and responsive customer support, with a dedicated team actively assisting users.
Easy-to-use portal for making changes swiftly without IT intermediary.
Outstanding API functionality with well-documented and designed APIs.
Reliable service with stable performance, ensuring consistency.
Portal could be more responsive and inability to open links or DIDs in other tabs.
Lack of T.38 fax support, restricting certain functionalities.
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Showing 51-60 out of 190
10/16/18
overall good solution
What do you like best? They were flexible in our experiment and the service worked well What do you dislike? The taxation portion of telco is very difficult to be compliant with What business problems are you solving with the product? What benefits have you realized? telco resell and the possibility in the future
10/16/18
Bandwidth.com
What do you like best? Ease of use and portal layout. Support teams are very responsive What do you dislike? Would be nice to see number stock searches enhanced a little more (consecutive number search for example for blocks Recommendations to others considering the product Good company with nice features and responsive people in many areas What business problems are you solving with the product? What benefits have you realized? Hosting, porting and sourcing numbers are issues ...
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10/16/18
Great Timely Support Team
What do you like best? I love how responsive Bandwidth support team can be to submitted requests. Issue are handled quickly, courteously and professionally. What do you dislike? The only thing I have issues with are with certain types of reports, they use Jargon our team often does not understand requiring a bit more back and forth that necessary. What business problems are you solving with the product? What benefits have you realized? We generally reach out to Bandwidth for SMS ...
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10/16/18
Cloud services
What do you like best? The online portal. We use this portal on a dally basis to submit port requests, purchase numbers, and make other configuration adjustments. What do you dislike? If I had to pin point one item it would be the challenge of getting FOC from specific carriers for port requests. What business problems are you solving with the product? What benefits have you realized? a more cost efficient solution for clients. Ease of access and support.
10/16/18
BW - a happy customer
What do you like best? The web portal is easy to use. The support staff is always helpful. What do you dislike? Perception is there's a bit of turn-over... seems to make it hard to get to know support staff that you deal with. What business problems are you solving with the product? What benefits have you realized? One-stop for number porting, E911, WP411, TN's, etc.
10/16/18
It is easy to order numbers from Bandwidth!
What do you like best? I like ordering new numbers from bandwidth. Their new Pain-Free ordering is really streamlined, and has greatly reduced the number of clicks involved in ordering numbers. Everyone I work with at bandwidth is friendly and professional and willing to help, which is also great! What do you dislike? While porting numbers into Bandwidth is usually only tough because many customers do not have the correct info for a port, it seems that it takes quite a long time to get ...
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10/15/18
Great product, great customer service
What do you like best? They offer a great product, with great support, and a very reasonable price. What do you dislike? Their support after hours and on the weekend is minimal. This has caused issues for us on a few different occasions. Recommendations to others considering the product Any difficulty we've had working with Bandiwdth are far worse with any other carriers. What business problems are you solving with the product? What benefits have you realized? The only problems ...
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10/15/18
I enjoy working with Bandwidth. Great employee's that are willing to help.
What do you like best? I appreciate how professional and kind the employee's are to work with. What do you dislike? The only thing I dislike, is having to talk to different employees, that aren't familiar with the ports we are working on. What business problems are you solving with the product? What benefits have you realized? We are able to assist our customer's with getting their numbers ported faster. We are able to get assistance with rejections.
10/15/18
Overall Order Processing & Acct Support
What do you like best? My activity with BW is porting telephone numbers, uploading e911 records and escalations for my internal team along with basic tech support functions. Response time overall on tickets is great. Follow up surrounding number porting rejections and manual order processing is good. Calls to the LNP team have a very short, if any 'wait' time in queue. What do you dislike? Number porting: Sometimes it doesn't seem like the 'processing' team goes outside of the box. IE: ...
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10/15/18
Bandwidth provides some of the best support among the underlying carriers we utilize.
What do you like best? Great support system. A trouble ticket is generated for any issue reported and these tickets are resolved and responded to in a timely basis. Bandwidth also takes the time to ensure open communication on new process changes or enhancements as well as regular visits onsite. What do you dislike? Foot print is slightly limited in comparison to other underlying carriers utilized. Rates can also tend to be higher in comparison to other underlying carriers servicing ...
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