Bandwidth Reviews in June 2026: User Ratings, Pros & Cons

The customer service is excellent and the Dashboard is easily navigated

What do you like best? The excellent customer service and the fast turn around time to the resolution of an issue.the What do you dislike? Not being able to select the first available dates for port ins What business problems are you solving with the product? What benefits have you realized? Customer impact issues such as not being able to place of receive calls

Bandwidth is friendly and easy to work with

What do you like best? The customer service team is friendly and very helpful. They are very responsive to my support tickets. I can call them up and ask any type of question and they are more than willing to help me out. I have not had any issues with any customer service rep. Chelsea is one customer service rep that I recommend. She helped me on multiple occasions and was very helpful and friendly. What do you dislike? I dislike there automated message for when there is a hold time. ...

Great SIP service

What do you like best? The service just works. I don't think we've ever had an outage, and any call issues have been on our end. Call quality is great and support is great. We haven't used their more "advanced" features like SMS, so this review is just about their basic SIP services. What do you dislike? Could have better control over limiting international calling. We got hacked a couple of times and got huge bills. Not their fault, but it would be good if we could set spending ...

Love Bandwidth!

What do you like best? Their customer service is the best in the industry. What do you dislike? I wish they would give longer payment terms. What business problems are you solving with the product? What benefits have you realized? We can pretty much rely on Bandwidth to solve any problem we have.

The people at Bandwidth are awesome!

What do you like best? I like the friendliness of the employees at Bandwidth. Whenever I call in they are always friendly and willing to go above and beyond to assist. They are very knowledgeable and helpful! What do you dislike? Sometimes we don't receive updates on ports as often as we would like. What business problems are you solving with the product? What benefits have you realized? We are working on receiving updates within SLA for our ports. Bandwidth is always open to ...

Amazing customer service

What do you like best? Bandwidth far exceeds our expectations for a SIP trunk provider. I submit a request and it is always handled the same day, sometimes within the hour. With our other providers it's submit an email and wait, sometimes days. We never have issues with Bandwidth that require technical support but their provisioning team outshines them all and have won me over. I now use Bandwidth for all of our new customer needs. What do you dislike? There is nothing to dislike, ...

Excellent Customer Service!

What do you like best? Fast help & friendly service from the bandwidth team! What do you dislike? Sometimes there are long waits on the que. What business problems are you solving with the product? What benefits have you realized? Port rejections/ port out issues/ any sort of one-off issues.

Great product, great customer service

What do you like best? They offer a great product, with great support, and a very reasonable price. What do you dislike? Their support after hours and on the weekend is minimal. This has caused issues for us on a few different occasions. Recommendations to others considering the product Any difficulty we've had working with Bandiwdth are far worse with any other carriers. What business problems are you solving with the product? What benefits have you realized? The only problems ...

I enjoy working with Bandwidth. Great employee's that are willing to help.

What do you like best? I appreciate how professional and kind the employee's are to work with. What do you dislike? The only thing I dislike, is having to talk to different employees, that aren't familiar with the ports we are working on. What business problems are you solving with the product? What benefits have you realized? We are able to assist our customer's with getting their numbers ported faster. We are able to get assistance with rejections.

Overall Order Processing & Acct Support

What do you like best? My activity with BW is porting telephone numbers, uploading e911 records and escalations for my internal team along with basic tech support functions. Response time overall on tickets is great. Follow up surrounding number porting rejections and manual order processing is good. Calls to the LNP team have a very short, if any 'wait' time in queue. What do you dislike? Number porting: Sometimes it doesn't seem like the 'processing' team goes outside of the box. IE: ...