Bandwidth Reviews in June 2026: User Ratings, Pros & Cons

Great Service

What do you like best? Their service and outstanding customer support What do you dislike? Their service is amazing, I wouldn't change anything What business problems are you solving with the product? What benefits have you realized? Call routing and SMS issues

Friendly customer support

What do you like best? BW covers alot more areas than other carriers that we have worked with. There service is reliable and it is very easy to contact their support team. Whether by phone or via their portal What do you dislike? Nothing that I can think of. There are times where it takes a while to get updates but I believe the issue is being worked on What business problems are you solving with the product? What benefits have you realized? providing our customers with a wide ...

An excellent vendor to partner with.

What do you like best? Bandwidth provides a premium quality of service; the degree of high-quality, consistent voice connections they transit to our communications services stand out as among the best for voice carriers today. As such, they are a trusted partner. They go beyond with the quality of support provided by their agents, the timeliness of responses, and the diligence we see their agents putting in to validate issues and ensure that their service is always of high fidelity. What ...

Director, LNP

What do you like best? the responsiveness of the Bandwidth team when any issues arise, easiness of the portal. What do you dislike? porting inconsistencies with losing carriers/vendors. No Rate center coverage in some rural areas. Recommendations to others considering the product Do it! What business problems are you solving with the product? What benefits have you realized? keeping a good open line of communication with the Bandwidth team with any concerns we have.

Excellent service

What do you like best? Bandwidth has a very professional,Talnted and friendly staff.They always make me happy with their service and they have a stable service and allows you to provide a perfect service to your cusotmers What do you dislike? *if you are ordering Bulk order is better to make it through the API, other than waiting for the maintenance window which seems to be once a week. *LNP process will stop if the FOC date is wrong and won't be auto adjusted by the portal. ...

Does what I need it to do with too a lot of hassle.

What do you like best? Porting is a breeze. If I ever run into a problem they are very responsive about what went wrong and I can work with them to provide the documentation needed to get my numbers ported. What do you dislike? They have multiple portals for their dashboard, their ticketing system and their e911 interface. If there was a single login and proper links bandwidth would be 10 across the board. Otherwise its a minor inconvenience, but a inconvenience non the less. What ...

overall good solution

What do you like best? They were flexible in our experiment and the service worked well What do you dislike? The taxation portion of telco is very difficult to be compliant with What business problems are you solving with the product? What benefits have you realized? telco resell and the possibility in the future

Bandwidth.com

What do you like best? Ease of use and portal layout. Support teams are very responsive What do you dislike? Would be nice to see number stock searches enhanced a little more (consecutive number search for example for blocks Recommendations to others considering the product Good company with nice features and responsive people in many areas What business problems are you solving with the product? What benefits have you realized? Hosting, porting and sourcing numbers are issues ...

Excellent technical support

What do you like best? The speed of response and clear technical resolution to issues raised. What do you dislike? Not much! They could be cheaper, then we wouldn't be using some other carriers. Recommendations to others considering the product Do it! They're considerably better than other vendors that we also use. What business problems are you solving with the product? What benefits have you realized? Their additional footprint covers areas that other carriers do not. We ...

Amazing Carrier

What do you like best? Very quick and easy port in process, cost effective rates, and knowledgeable team . What do you dislike? port in has a limit to 15 characters for the end users name, in some cases the end user has a long name and then the order gets rejected due to wrong name and it has to be manually re-submitted by a bandwidth team member. they said this will be fixed at some point. What business problems are you solving with the product? What benefits have you realized? ...