Bandwidth Reviews in June 2026: User Ratings, Pros & Cons

Bandwidth Review Kerry Skinner

What do you like best? The friendly and helpful associates that work along with you to assist with any issue or help resolve them What do you dislike? It sometimes takes a long time to get a response from some carriers. I Recommendations to others considering the product I would highly recommend Bandwidth What business problems are you solving with the product? What benefits have you realized? Solving ongoing issues in porting customer's number's. The benefit is having a ...

Bandwidth Has Our Back!

What do you like best? Timely service and quick responses to our tickets. Fast and thorough handling and resolution too. Our Account Manager, Lee Hull, takes our concerns and our requests for assistance and manages them with the kind of care and professionalism that makes Marchex feel like a valued client and not just an end user, like at a lot of other large telcos do. What do you dislike? There's nothing to dislike! Bandwidth's services and support continue to improve. What ...

Love Bandwidth as a Vendor

What do you like best? The service is solid. The customer service is top notch. My tickets and questions are handled with care and immediately, even when I just need more training. What do you dislike? Mostly they are great. The portals are separate and the automated tools can cost more than doing things manually. Recommendations to others considering the product My account manager takes very good care of me. I will send her my tickets and PONs to check up on things and keep it ...

Solid Partner End-to-end.

What do you like best? Bandwidth is easy to work with. They have local support teams that are cool and software/APIs that make integration a breeze. They understand our business work diligently to ensure we are utilizing them to the full extent and act quickly on feedback or enhancement requests. What do you dislike? There are still holes in what they offer. T.38 faxing over SIP, international DIDs, and account hierarchy limitations are the primary concern. We don't currently see these ...

Kerry Skinner is awesome

What do you like best? I like the layout of the dashboard and how I can generally get someone on the phone quickly if I call in What do you dislike? I don't like the separation of the dashboard and the support page. What business problems are you solving with the product? What benefits have you realized? It makes it very straight forward on how to order and port over numbers. If I am ever having trouble, Kerry Skinner is quick to help.

Great Team to work with

What do you like best? Bandwidth is so fast and efficient. When I submit a request it's worked extremely fast. What do you dislike? We do not have any issues with bandwidth and how they work What business problems are you solving with the product? What benefits have you realized? Verifying e911 addresses

I love Bandwidth

What do you like best? I feel like I am always listened to and they treat me kindly and with respect. Their website is easy to navigate and understand. What do you dislike? I cannot think of anything that I do not like. Recommendations to others considering the product You will never regret using Bandwidth. They are a great company that I thoroughly enjoy working with. What business problems are you solving with the product? What benefits have you realized? It is simple to ...

Always polite and extremely helpful

What do you like best? I mostly work with the number porting team and they are so helpful and will work through any problem big or small. They are very patient and through in their work. What do you dislike? The BW portal could use some improvement it is sluggish and frustrating at times What business problems are you solving with the product? What benefits have you realized? We are a hosted Voice company and we user Bandwidth as out carrier to port all of our customers on and this ...

Excellent Customer Service!

What do you like best? Fast help & friendly service from the bandwidth team! What do you dislike? Sometimes there are long waits on the que. What business problems are you solving with the product? What benefits have you realized? Port rejections/ port out issues/ any sort of one-off issues.

Bandwidth Reps are the best

What do you like best? Their Reps know what they are doing and try to help out in all they can and give me understanding on things and processes I don't know. What do you dislike? They don't have strict procedures for allowing numbers to port out. Recommendations to others considering the product Better safety procedures for porting out so none of our customers get slammed What business problems are you solving with the product? What benefits have you realized? Ports mostly. The ...