Bandwidth Reviews in June 2026: User Ratings, Pros & Cons

Bandwidth has been great for our porting and new TN needs.

What do you like best? We have noticed fewer "bogus" rejections on LNP orders than other vendors. What do you dislike? Nothing really to dislike. Bandwidth is a valued vendor for our company. What business problems are you solving with the product? What benefits have you realized? Bandwidth offers a robust API that we have been able to take full advantage of. This prevents manual errors and has increased our efficiency. We also like the ability to view "new" TNs in the Bandwidth ...

went through but not simple

What do you like best? the price is competitive in USA support is responsive What do you dislike? limitations the contract is complicated not fully automated What business problems are you solving with the product? What benefits have you realized? better price in USA

Great Customer Service!

What do you like best? Bandwidth has been very supportive and quickly resolves any questions that we have. We have been very pleased with their service. What do you dislike? Pricing can be a bit high on some products. What business problems are you solving with the product? What benefits have you realized? Gives us another option for DID coverage.

Provisioning Specialist

What do you like best? Bandwidth customer service reps are very friendly and professional. It's always a pleasure working with Kerry Skinner along with her peers try to give the best possible customer service when calling into support. Kerry always goes above and beyond the call of duty. If she's unable to help she will get you connected to the right party. Our company will continue to use Bandwidth along with their great portal enhancements. The callback feature when calling into ...

Ease of Use, Reliability and Good Service Team

What do you like best? The UI is easy to use, and straight forward for porting. No penalties for cancelling small-medium ports. The service is reliable and the service team is always great every time I work with them. What do you dislike? The number inventory is sometimes lacking, or offers numbers that aren't local based on ZIP code. I usually check behind them now to confirm. Also, if I am having number issues, it takes an hour at the least for a number trap to be run. What business ...

Carrier & Porting Support

What do you like best? Lee has always been highly supportive and responsive to our requests. I appreciate his efficiency, hard working, and how friendly he always is! What do you dislike? Really nothing. I enjoy working with Lee and all of the reps we work with at BW. What business problems are you solving with the product? What benefits have you realized? My company uses BW for phone call routing and porting numbers in and out of our services. I greatly benefit from the convenience ...

Bandwidith has been a great partner

What do you like best? Bandwidth is flexible and responsive. They are willing to do things that the big carriers will not. Our support team led by Lee Hull is terrific! What do you dislike? Porting out of numbers has been problematic when Bandwidth has not always removed numbers from their switch. Recommendations to others considering the product Bandwidth is a good partner if you have a high spend. Not sure about service for lower-spend customers a I haven't experienced that. They ...

Bandwidth's pros & cons

What do you like best? Customer Service is great! Agreement terms are very good. The app got improved, which makes it easier to make new orders/ cancelations & inventory management. What do you dislike? DID's inventory can be better. Some popular NPA's are missing. What business problems are you solving with the product? What benefits have you realized? Bandwidth allows us to better manage our clients inventory by including all sub accounts we have into one master account. It makes ...

Great Service

What do you like best? The reps are very helpful and are always available. What do you dislike? Nothing. We are very satisfied witht he help we recieve form Bandwidth What business problems are you solving with the product? What benefits have you realized? We use Bandwidth Wholesale to procure numbers in regions where we do not have the availability as well as Bandwidth's porting capabilities for regions we do not have our own LRN set up

Bandwidth

What do you like best? They are very easy to work will and quick to respond. They make our company Spirit feel like we are a priority. What do you dislike? I can not say I have run into any issues as of right now. What business problems are you solving with the product? What benefits have you realized? TN request and escalation