Bandwidth Reviews in May 2025: User Ratings, Pros & Cons

Bandwidth has a great product offering

What do you like best? Just onboarded with Bandwidth and the entire team made the process seamless. What do you dislike? There's nothing I dislike. Would love to be able to pull CSR's on every port. Working with Bandwidth on that capability. What business problems are you solving with the product? What benefits have you realized? Broader range and more rate centers at a competitive price.

Had a great training with Chase

What do you like best? The portal is user friendly and when going through the training Chase was able to answer all of my questions and concerns and if he didn't know the answer he was willing to find out and get back with us. What do you dislike? I don't like that I can't just search for sequential numbers in the portal that I have to download to a speadsheet first. What business problems are you solving with the product? What benefits have you realized? Being able to look at what ...

Amazing Culture

What do you like best? Bandwidth feels less like work and more like a home away from home. They invest time and money into their people which allow's for continuous personal and professional growth. In return, you will find that Bandwidth people will go above and beyond for each other and their customers. What do you dislike? I really don't like how helpful their customer service is when I am having an issue. What business problems are you solving with the product? What benefits ...

Great Experience. Would definitely recommend !

What do you like best? Cost, ease of use and customer support.... What do you dislike? None at present. So far great service... What business problems are you solving with the product? What benefits have you realized? Appointment Reminder Systems

Excellent!

What do you like best? I love that your reps are always helpful and we get answers on the first call. Kerry Skinner is amazing! She continues to help me gain my knowledge of Bandwidth. What do you dislike? I dont dislike anything except that backorder process for numbers. This can take 90 days plus and my customers just wont wait that long. Recommendations to others considering the product Faster method of getting backordered numbers please. This would be helpful. What business ...

I don't know what I would do without Bandwidth by my side!

What do you like best? Every Bandwidth team member that I have ever worked with has been exceptionally pleasant! In the rare cases that I need support beyond the expertise of the individual I am working with, they are sure to connect me to someone that can help me and follow up to ensure my needs have been met. You DO NOT get that personal attention from any other, than Bandwidth! What do you dislike? Not too much to say here. I was a customer that had originally worked on their legacy ...

Great service, Great Partnership.

What do you like best? Bandwith works with us to complete our orders with accuracy. If something is off, they waste no time helping us obtain the correct information. They fight rejections for us by disputing or escalating to speed things along. What do you dislike? I am completely satisfied with the services I receive at Bandwith. What business problems are you solving with the product? What benefits have you realized? There was an issue we had where we had a surge in orders, ...

Best Wholesale VoIP Partner

What do you like best? We've been a Bandwidth wholesale customer and user for over 10 years. The coverage, reliability and support is great. More importantly, we've been happy that Bandwidth is constantly improving and investing into building out better tools (portals, APIs, etc to help automate or improve things. This is something we see a lack of with competitors (most competitors provide only barebones tools. Bandwidth has also been flexible and accommodating in terms of working with ...

Porting/Number Ordering

What do you like best? Kerry is fantastic to work with! We have had a few escalations and Kerry has been willing to work with us on each of them to resolve them. Porting in general is the worst but with Bandwidth it is a little easier and alot less time consuming! For example, I requested a port on Monday and within an hour I had FOC for the 10th! That is one week and one hour I had an answer for my customer! What do you dislike? We could use more training on the new ordering portal. ...

Bandwidth has been great for our porting and new TN needs.

What do you like best? We have noticed fewer "bogus" rejections on LNP orders than other vendors. What do you dislike? Nothing really to dislike. Bandwidth is a valued vendor for our company. What business problems are you solving with the product? What benefits have you realized? Bandwidth offers a robust API that we have been able to take full advantage of. This prevents manual errors and has increased our efficiency. We also like the ability to view "new" TNs in the Bandwidth ...