Backblaze Reviews in September 2026: User Ratings, Pros & Cons

Do not trust Backblaze with your data

Do not trust Backblaze with your data. Maybe you'll be like me and pay for their services for 6 years, finally need it when my laptop was stolen, and then have my data deleted after 30 days because said laptop was no longer in my possession.And the Data Restore experience is terrible - incredibly slow download times and multiple crashes. This business model is like paying insurance premiums every month and then not actually having coverage when you need it.But hey, at least they gave me a ...

My drive failed, all my data is gone from Backblaze

I have been using Backblaze for more than a year now, i had many problems with backups before, but at the end they always worked out, until yesterday when my drive failed and attempted to download my files, when i logged in all drives were gone altogether, no way to restore, i always made sure i don't cross the 30 day limit (but support is saying i crossed it, even though i didn't get warning emails), yet now i am supposed to upload the still working external hard drive with a 100Kb/s ...

Absolute nightmare of a program

Absolute nightmare of a program, and nobody cares. There is no way to tell if your files are all uploaded because they use a different base system to your harddrives, and if you ask them how to calculate the difference they just direct you to here. www. electronics-tutorials.ws/ binary/bin_2.htmlMy account is missing 1tb worth of files, and its up to me redownload everything, just to see if the file size matches up once its downloaded!Or he suggested that I went through each individual file ...

Backups - straightforward and fairly reliable; customer service - terrible.

Backups - straightforward and fairly reliable; customer service - terrible. Same as what lots of other reviews have said. The customer service team must be working in a terrible environment, because they just never seem to have time to pay attention to what you're saying to answer your questions. Typical interaction goes something like: "I have these 3 questions can you help", response: "The answer is no" (to which of the three questions? Why is it 'no'? What can I do instead?)

Recommended

I use B2 to make backups of my QNAP NAS using HBS3. Works great without breaking the bank.Ran into an issue due to a configuration error on my part and customer service exceeded my expectations. Recommended!

Cheap and reliable but...

Cheap and reliable but...They're cheap and offer stable services and I would have given them 5 stars if not for this one thing.They do not offer automatic billing receipts over mail. Considering that businesses needs these in order to manage the book-keeping it's not really business friendly.Otherwise full score from me.

Their customer service is filled by…

Their customer service is filled by millennials, so basically nothing is ever Backblaze's fault.I tried the service two times, in 2018 and today to see if they improve at all. The first time I discovered that they throttle upload speed. They refuse to admit it, but with 900 mb/s speed on my desktop, Backblaze UL speed never went over 2.5 mb/s. They refused to acknowledge the many time their software git stuck on tiny finals uploads for hours. Their answer to their many problem was to cancel ...

Terrible. Avoid like the proverbial.

Terrible. Used Evernote for my students homework assignments while in lockdown, and copied a load of files to my Desktop folder on my Mac. Accidentally deleted one or two before copying back to my Evernote, and had to grade them all over again because no changes were uploaded to Backblaze. App is running continuously with no added exceptions, but changes from last weekend are not reflected in the backup folder on Backblaze. Avoid like the plague. Another company that spends a ton on ...

The customer service is among the worst I've experienced.

I've been a Backblaze customer for a year and a half. I look forward to leaving them soon.They saved my data when I was in a bind, but the customer service is among the worst I've experienced. I needed help with something and I was very clear about that fact. I received a cold, facetious answer with instructions, but the instructions didn't align with my situation. I was confused and very worried about losing my data. I told them that the instructions weren't right for me. Even they were ...

Run--don't walk--away from Backblaze

Run, don't walk, away from Backblaze. So called computer expert gave Backblaze glowing reviews. I will never know why. My computer crashed and it took days to retrieve everything from the Backblaze cloud. Their tech department is nonexistent. After my crash Backblaze decide to close my current and paid for account and bill me for a new account even though I had several months left on the old account. I ran back to Carbonite the second I could. NEVER AGAIN!!!!!!!!!!!