Pinned by SpotsaasGuest User· asked about 7 months ago
How does ticket management work?
can someone explain how the ticket management feature actually functions in atera? like, how do we capture and organize requests?
8 Upvotes1 answer
1 Answer
Founder & Lead Reviewer
In Atera, ticket management lets you capture customer requests through multiple channels, organize them into tickets, and track their status. You can assign tickets, set priorities, and use customizable workflows to maintain effective handling.
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