Guest User· asked about 5 months ago

Experiences with self-service portal?

i'm curious about the self-service portal feature in atera. has anyone found it effective for reducing ticket volume?

Help Desk Software It Asset Management Software Remote Monitoring And Management Software

4 Upvotes1 answer

1 Answer

ChandrasmitaSpotsaas Team· about 5 months ago

Product Analyst

The self-service portal can help customers find answers without opening tickets, which may reduce the volume for your team. It would depend on how well the knowledge base is set up and if users find it easy to navigate.

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