AssistEdge

Exception Handling

AssistEdge's Exception Handling feature enables bots to smoothly manage unexpected situations or errors during automation tasks. When the bot encounters unforeseen scenarios, rather than stopping the entire workflow, it intelligently captures, logs, and manages these exceptions. This ensures minimal disruption to business operations and allows administrators to quickly identify, review, and resolve exceptions. It solves the critical business challenge of managing automation reliability and ensuring continuous workflow execution despite potential errors.

No code Development

With the No code Development feature, AssistEdge allows business users and administrators to build automation workflows without requiring programming knowledge or coding skills. Using intuitive drag-and-drop interfaces and visual components, users can easily design robust automation processes. This significantly reduces dependence on IT resources, accelerates process deployment, and empowers business teams to rapidly respond to changing business requirements.

Workload Management

AssistEdge’s Workload Management feature enables efficient allocation and balancing of automation tasks among available bots and resources. It intelligently distributes tasks based on bot capacity and availability, ensuring optimal productivity and resource utilization. This feature solves the critical challenge of workload bottlenecks and maximizes automation efficiency by ensuring balanced task distribution.

NLP

The NLP (Natural Language Processing) feature in AssistEdge allows bots to accurately interpret, understand, and process unstructured language data such as customer requests, emails, or chat interactions. It enables bots to automate complex processes involving human communication, improving customer service efficiency and responsiveness. By automating language-driven tasks, NLP helps organizations reduce manual intervention, enhance user experience, and streamline communication processes.

Unattended Automation

AssistEdge’s Unattended Automation capability enables bots to independently execute predefined tasks without human intervention or supervision. These bots run on scheduled times or triggered events in the background, handling high-volume repetitive tasks with accuracy and consistency 24/7. This helps businesses significantly reduce operational costs, minimize errors related to human interaction, and increase overall productivity.

Attended Automation

The Attended Automation feature provides employees real-time bot assistance while performing their daily activities. AssistEdge bots run alongside human workers on their desktops, providing instant guidance or automating specific routine tasks as required. This interactive support improves employee productivity, reduces manual effort spent on repetitive tasks, and ensures accuracy in process execution.

Bot Performance Analytics

Bot Performance Analytics provides detailed insights into the efficiency, performance metrics, utilization rates, and health of deployed automation bots within AssistEdge. Managers can easily monitor bot activity through dashboards and reports that highlight key performance indicators (KPIs), enabling them to quickly identify bottlenecks or areas for improvement. This addresses the critical business need for continuous optimization of automation efforts.

Bot Scheduling

AssistEdge’s Bot Scheduling feature allows administrators to define specific timeframes or trigger conditions for automated processes to run automatically at appropriate intervals or times of day/week/month. This ensures maximum utilization of bot resources by aligning task execution with operational demands, ultimately enhancing productivity while avoiding conflicts or resource overloads.

Workflow Recording

Workflow Recording in AssistEdge simplifies the creation of automation workflows by allowing users to visually record their actions performed during a manual task execution. The recorded steps automatically generate an editable workflow template that users can refine further before deployment as an automated process. This accelerates automation development time significantly by reducing manual workflow creation efforts.

Custom Automation

Custom Automation allows businesses using AssistEdge to tailor automation processes precisely according to their unique requirements and business rules. It provides flexibility through customized workflows that address specific use cases not covered by pre-defined templates or standard solutions. Organizations can thus effectively automate complex or specialized tasks unique to their operations.

Disaster Recovery

AssistEdge’s Disaster Recovery capability ensures continuity of automated workflows in case of system failures or outages by securely backing up data, configurations, workflows, and bot states regularly. In case of any disruption or downtime event, recovery is quick and seamless—minimizing downtime impact on critical business operations and safeguarding against data loss risks.

Machine Learning

Machine Learning within AssistEdge enables intelligent bots capable of learning from historical data patterns and interactions over time to continuously improve accuracy and decision-making capabilities in automated tasks. By applying predictive analytics models built from past data sets, AssistEdge