AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Great service"

What do you like best? The tool is very simple, and that's why I like it most. Also, if you have 'rich' data (gender, country, language, or whatever attribute you do segmentation on) coming in, it will do a great job at segmenting results for you. The slack integration is a nice addition as well. What do you dislike? A bit of work needs to be done for localization, but the support is great and they help you fix it. I believe an automated solution is on the way anyway. What problems are you ...

"Simple insight into our customers' experience"

What do you like best? Simple set up, clean layout and solid integrations with other platforms like Intercom that we use everyday. What do you dislike? Nothing yet, it's been simple to use so far. Recommendations to others considering the product: Give the trial a go and see for yourself. It's a clean and simple system that just works. What problems are you solving with the product? What benefits have you realized? Getting a reliable way to test our customers experience with our SaaS ...

"Fully automated and just works"

What do you like best? It has a two way sync with Intercom in order to use customer segments already defined and then sends the information back to Intercom so our customer service teams know exactly how they rated us. It also automatically sends the same information to Salesforce to capture the same data when Sales is talking with customers. It fit perfectly between these familiar systems allowing us to fully automate the feedback loop and break it down by custom data points that we are ...

"We are sorted with collecting customer feedback with AskNicely"

What do you like best? It's added to our efficiency in collecting customer feedback and also with data analysis and reporting. We realize we can spend more time in working on root causes and ensuring efforts are more skewed towards customer empathy and related thought leadership rather than operational chores. The interface and user experience is lean, professional and stands out. I personally also liked the administrative section which did not take too much effort to understand and have a ...

"Simple, subtle and straight to the point"

What do you like best? Time efficient for those people who don't want to spend lots of time on surveys. What do you dislike? There is nothing that we dislike about this product. Recommendations to others considering the product: For quick responsive and simple surveys of your customers use this product! What problems are you solving with the product? What benefits have you realized? Customer service feedback - that we're on the right track!

"Great Source for Actionable Feedback"

What do you like best? AskNicely makes it easy to get valuable, actionable feedback from our customer base. What do you dislike? I haven't found anything to dislike yet! What problems are you solving with the product? What benefits have you realized? We are finding great ways to delight our customers every week. Our NPS surveys have identified trends to help us have a laser focus on what really matters. The information we are getting from our customers while using AskNicely helps us ...

"Great Source for Actionable Feedback"

What do you like best? AskNicely makes it easy to get valuable, actionable feedback from our customer base. What do you dislike? I haven't found anything to dislike yet! What problems are you solving with the product? What benefits have you realized? We are finding great ways to delight our customers every week. Our NPS surveys have identified trends to help us have a laser focus on what really matters. The information we are getting from our customers while using AskNicely helps us ...

"Simple and professional service, highly recommended"

What do you like best? AskNicely provides an incredibly easy way to integrate NPS into existing systems and quickly start gathering useful data. The default email templates can be easily customised with your company logo. Bulk data imports of existing users is simple to achieve. What do you dislike? We have not found any significant drawbacks of using AskNicely. However, the pricing model feels somewhat steep given the relatively simple scope of the product offering, but for small companies ...

"Discovered inside knowledge what our customers think."

What do you like best? I found Ask.Nicely excels in the following areas: Having a beautiful html template that patrons can interact with 'in email', Support and Salesforce Integration What do you dislike? Not much to dislike, good interface, good integrations, world class product, but a little bit pricey. What problems are you solving with the product? What benefits have you realized? We run a charity/social enterprise that offers a content filtering service, and globally have a number of ...

"Great experience!"

What do you like best? Easy to learn interface, intuitive navigation. Dashboard is excellent! What do you dislike? Would like more template options. I might want to send different emails to peopel from the same trigger field. Recommendations to others considering the product: Determine your process for responding to promoters, detractors, and those with comments early with your team. That way when the first comment rolls in, you'll be ready to respond quickly. What problems are you solving ...