AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Curriculum Director"

What do you like best? I really appreciate the simplicity and intuitiveness of AskNicely. The dashboard is super easy to use and really helps us get a better understanding and pulse on what our customers are liking and where we need to improve. What do you dislike? As this time, I can't think of anything I don't like. There was an instant where I wanted to sort to tag team another question to our survey and wasn't able to but that is what I actually like about AskNicely. It doesn't let us ...

"Our number one benchmark"

What do you like best? Really like getting an email each week hearing about how we are doing. We consistently get actionable feedback to improve our use experience. What do you dislike? Wish there was more flexibility on how and where you can send the survey. Would like to get more responses Recommendations to others considering the product: more flexibility on when and where you can send survey What problems are you solving with the product? What benefits have you realized? We were able to ...

"it's basic"

What do you like best? It is very simple to use. It asks the basic questions What do you dislike? The limitation to be able to ask for more info for the review What problems are you solving with the product? What benefits have you realized? Asknicely gives companies access to their customers by asking simple and basic questions

"AskNicely is the finger on pulse of your customers "

What do you like best? How easy it is for us to get instant and widespread feedback on our product over such a short period of time has given our team the insights we need to make our product better, every single day. What do you dislike? It's not the prettiest of apps that's for sure, but AskNicely's functionality trumps its superficial traits any day. Recommendations to others considering the product: Its quick and easy to setup, the feedback you get from day one will sell you on this ...

"A basic and functional service"

What do you like best? The dashboard is basic and easy to navigate, customer responses are clearly visible. Weekly emails keep me informed. What do you dislike? Dashboard design is basic and not very visually appealing, little personalization options. What problems are you solving with the product? What benefits have you realized? Gathering feedback from our clients - this has been easy through the service but I feel that AskNicely only gives a small insight into client feedback.

"Very easy for both the surveyor and the respondent"

What do you like best? The ease of use for use to send out surveys, but more importantly for our customers to give us feedback. VI also like the automated scheduling and batch emails, and the weekly summary reports. The API is also extremely easy to use. What do you dislike? Not much. It works great for us and I have nothing to add here. What problems are you solving with the product? What benefits have you realized? We use the product to better understand customer satisfaction across our ...

"AskNicely is good at solving unique problems"

What do you like best? They are very responsive and good at problem solving. We needed a particular service that AskNicely didn't offer, and when we went to them to see if they could do it they went right to work on a custom solution that ended up being exactly what we needed. Seriously, the customer service is fantastic. I know they have a lot of clients, but they do a great job making you feel like your problems to be solved are first priority to them. What do you dislike? I really don't ...

"Fantastic Tool for NPS and staying in touch with your users"

What do you like best? Ask Nicely is incredibly easy to use. From quick data exporting to visualizing trends over time, AskNicely makes it easy to send NPS to your users and keep track of what they say. What do you dislike? Would love to hear more from them about best practices for NPS and tips on making the most of feedback! Recommendations to others considering the product: Give feedback! What problems are you solving with the product? What benefits have you realized? AskNicely helps us ...

"Easy to use tool!"

What do you like best? Like the ability to quick import lists of our customers, and the ease of setting up automatic messages. What do you dislike? The tool doesn't integrate yet with MS Dynamics. What problems are you solving with the product? What benefits have you realized? We are getting better insight into how engaged our customer base is, and we're getting earlier insight into how they feel about our service (instead of getting unpleasant news when it's time to try renewing their ...

"Easy to Use and Customizable"

What do you like best? Ask Nicely was very customizable, something that was very necessary for an enterprise SaaS company. As opposed to other NPS software, we were able to send a specific survey to the users from our different customers with their company's color scheme and logo. What do you dislike? There were some unexplained issues regarding the list of users that had been loaded onto the platform. Once you had to search or navigate out of the first couple of pages it got a little ...