AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"We love it"

What do you like best? AskNicely really shows us how our users feel about our product. As a B2B company, we tend to get feedback from project managers but not necessarily end-users. The end-user feedback has been valuable as it helps us to know what we do well and where we can build on our product to make it even better. AskNicely is also a very nice interface and sends weekly reports of activity during the past week. It's a great way to keep a pulse on what's happening from week-to-week, ...

"A fast moving company doing awesome things! "

What do you like best? AskNicely has been easy to implement and they are always open to listening and changing based on users recommendations. What do you dislike? There's not heaps to dislike. We've had no trouble at all What problems are you solving with the product? What benefits have you realized? We moved from another NPS provider that was inaccurate. Easily implemented and our NPS is accurate now.

"AskNicely is easy to use and actionable!"

What do you like best? I have really enjoyed using AskNicely. I researched a bunch of NPS software solutions and ultimately decided on AskNicely because their interface was so easy to use! The responses tab makes it really easy to close the loop with respondents. And the Testimonials feature makes it a cinch to ask our users if we can publish their comments. What do you dislike? Two things: 1) I wish it was easier to edit data once it was in the system. Right now, I am manually uploading ...

"Like the NPS Score Features – Haven't used much else"

What do you like best? I like the daily emails & reporting summary – it's easy to know the direction that you're going in What do you dislike? Not a lot – simple, but does the job we need it to do! What problems are you solving with the product? What benefits have you realized? Helps us keep a close pulse on what our customers are feeling, and target potential problem areas.

"A basic and functional service"

What do you like best? The dashboard is basic and easy to navigate, customer responses are clearly visible. Weekly emails keep me informed. What do you dislike? Dashboard design is basic and not very visually appealing, little personalization options. What problems are you solving with the product? What benefits have you realized? Gathering feedback from our clients - this has been easy through the service but I feel that AskNicely only gives a small insight into client feedback.

"it's basic"

What do you like best? It is very simple to use. It asks the basic questions What do you dislike? The limitation to be able to ask for more info for the review What problems are you solving with the product? What benefits have you realized? Asknicely gives companies access to their customers by asking simple and basic questions

"AskNicely is good at solving unique problems"

What do you like best? They are very responsive and good at problem solving. We needed a particular service that AskNicely didn't offer, and when we went to them to see if they could do it they went right to work on a custom solution that ended up being exactly what we needed. Seriously, the customer service is fantastic. I know they have a lot of clients, but they do a great job making you feel like your problems to be solved are first priority to them. What do you dislike? I really don't ...

"Fantastic Tool for NPS and staying in touch with your users"

What do you like best? Ask Nicely is incredibly easy to use. From quick data exporting to visualizing trends over time, AskNicely makes it easy to send NPS to your users and keep track of what they say. What do you dislike? Would love to hear more from them about best practices for NPS and tips on making the most of feedback! Recommendations to others considering the product: Give feedback! What problems are you solving with the product? What benefits have you realized? AskNicely helps us ...

"Easy to Use and Customizable"

What do you like best? Ask Nicely was very customizable, something that was very necessary for an enterprise SaaS company. As opposed to other NPS software, we were able to send a specific survey to the users from our different customers with their company's color scheme and logo. What do you dislike? There were some unexplained issues regarding the list of users that had been loaded onto the platform. Once you had to search or navigate out of the first couple of pages it got a little ...

"Easy to use tool!"

What do you like best? Like the ability to quick import lists of our customers, and the ease of setting up automatic messages. What do you dislike? The tool doesn't integrate yet with MS Dynamics. What problems are you solving with the product? What benefits have you realized? We are getting better insight into how engaged our customer base is, and we're getting earlier insight into how they feel about our service (instead of getting unpleasant news when it's time to try renewing their ...