AskNicely Reviews in June 2025: User Ratings, Pros & Cons

"Initial introduction to AskNicely"

What do you like best? Took part in Webinar. Have a need to implement a customer feedback process and it appears to tick all the boxes What do you dislike? Maybe need more context for NPS process, but that my reflect my lack of knowledge at this stage What problems are you solving with the product? What benefits have you realized? Structured customer feedback. We are a start up software company so feedback is very important to us

"Initial introduction to AskNicely"

What do you like best? Took part in Webinar. Have a need to implement a customer feedback process and it appears to tick all the boxes What do you dislike? Maybe need more context for NPS process, but that my reflect my lack of knowledge at this stage What problems are you solving with the product? What benefits have you realized? Structured customer feedback. We are a start up software company so feedback is very important to us

"Great Platform "

What do you like best? AskNicely was extremely easy to set up and integrate our contact information. The customer support was also very helpful as well when we had questions / technical issues during the initial set-up. Additionally, the dashboard is very user friendly and easy to navigate. I can easily export our data to see what users have responded and break down our responses by different segments, markets, etc. What do you dislike? I do not yet have any issues with the tool. I would ...

"Great Platform "

What do you like best? AskNicely was extremely easy to set up and integrate our contact information. The customer support was also very helpful as well when we had questions / technical issues during the initial set-up. Additionally, the dashboard is very user friendly and easy to navigate. I can easily export our data to see what users have responded and break down our responses by different segments, markets, etc. What do you dislike? I do not yet have any issues with the tool. I would ...

"An effective tool for customer feedback"

What do you like best? AskNicely is a very easy and effective way to reach out to your customers and ask for their honest opinions and advice on how you are doing as a business/resource for them. The analytics and dashboard are excellent and provide great insights based on the customer responses. The FREE first campaign was a terrific incentive to try this tool out. What do you dislike? My experience with AskNicely was great, but when I looked into possibly doing more I was halted by the ...

"An effective tool for customer feedback"

What do you like best? AskNicely is a very easy and effective way to reach out to your customers and ask for their honest opinions and advice on how you are doing as a business/resource for them. The analytics and dashboard are excellent and provide great insights based on the customer responses. The FREE first campaign was a terrific incentive to try this tool out. What do you dislike? My experience with AskNicely was great, but when I looked into possibly doing more I was halted by the ...

"Easy to use NPS solution"

What do you like best? The set up was super fast and everything is included. You do not need to be technical to set up the emailing. And you can connect the tool with Mailchimp. What do you dislike? I have a low response rate, and I do not have any tool that can help me improving that. What problems are you solving with the product? What benefits have you realized? Get feedback from our customers, this is the business problem asknicely is solving for us. It allowed us to improve our ...

"Peanut butter was just crushed nuts before jellly!"

What do you like best? Customer retention is a meaningful way for us to continue to grow our business and until now, I had no way for me or my employees to affect it. With Ask Nice.ly we can actually set targets for improvement and provide insight to our employees on what changes we need to make to be better. Incredible! What do you dislike? For set up with detailed tables Ask Nice.ly could be more available to walk new clients through the process. Recommendations to others considering the ...

"Great solution for NPS, especially if you are using Intercom "

What do you like best? Simple setup, great Intercom integration, the trial account was fully functional so we got to see things in action before signing up. What do you dislike? The support level was not always good. The pricing needs another tier between the starter and the pro What problems are you solving with the product? What benefits have you realized? Measuring our company's NPS effectively

"Easy to use and important metric for any business"

What do you like best? Easy to use and navigate with intuitive UX design What do you dislike? Nothing stands out. Maybe a longer trial period. Recommendations to others considering the product: In the famous words of Nike....Just do it. What problems are you solving with the product? What benefits have you realized? Seeing what our customers think and their biggest pain point.