AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Helps draw conclusions across multiple products and streams"

What do you like best? The Dashboard is very customizable and allows me to chuck the data into useful areas. What do you dislike? The APIs need some work to better integrate with our other products. What problems are you solving with the product? What benefits have you realized? We have multiple products distributed across multiple streams and various entities providing training and level 1 support. This allows us to easily identify where inefficiencies exist in those streams and apply ...

"Helps draw conclusions across multiple products and streams"

What do you like best? The Dashboard is very customizable and allows me to chuck the data into useful areas. What do you dislike? The APIs need some work to better integrate with our other products. What problems are you solving with the product? What benefits have you realized? We have multiple products distributed across multiple streams and various entities providing training and level 1 support. This allows us to easily identify where inefficiencies exist in those streams and apply ...

"NPS is good, AskNicely is better"

What do you like best? I like that it integrates with Slack, that the team has been very responsive, and that they are growing very quickly. I hope to move to in-app implementation and use the workflow more! What do you dislike? I don't like that there is no text analytics, and that it doesn't automatically integrate with csv programs like excel or spreadsheets. Recommendations to others considering the product: Get to know their features and implement them What problems are you solving ...

"Great Software"

What do you like best? I like the simplicity and the friendly design. What do you dislike? Nothing really. I have been using the software for over a month now and I'm very satisfied with it. What problems are you solving with the product? What benefits have you realized? The main problem I'm solving is identifying the unhappy costumers on the early phase, where I still have a chance to make it better and keep them as customers.

"Great tool for measuring client feedback"

What do you like best? The platform is easy to use and very straight-forward. The dashboard gives a great snapshot into the client health of our organization, including areas that are both thriving and still need work. What do you dislike? There is a lot of data to work with. Integration with a CRM would be extremely useful to sort through and help analyze the data more carefully. What problems are you solving with the product? What benefits have you realized? It has been a great tool for ...

"Unlocking business value - Fast"

What do you like best? Fast and efficient setup. We were up and running within 2 hours. Easy to use interface and strong options for automatic responses in order to boost response rate and get more information. What do you dislike? Being based in another country we couldn't use the standard texts included as I feelt they didn't have a real local tonality. Not a big issue, but it forced me to rewrite a lot of the messages we are using. What problems are you solving with the product? What ...

"Simple and effective system for collecting NPS"

What do you like best? Great system with simple and flexible analytics. Enables retrospective groupings on comments which is a great advantage when you see trends developing. What do you dislike? Some opportunity to ask more questions than just NPS What problems are you solving with the product? What benefits have you realized? Understanding customer NPS. This gives us data to understand the areas to focus in on.

"Simple and effective system for collecting NPS"

What do you like best? Great system with simple and flexible analytics. Enables retrospective groupings on comments which is a great advantage when you see trends developing. What do you dislike? Some opportunity to ask more questions than just NPS What problems are you solving with the product? What benefits have you realized? Understanding customer NPS. This gives us data to understand the areas to focus in on.

"Easy Program"

What do you like best? Ask Nice.ly is quick and simple. Responses are quick and simple to view. Nothing complicated and that is a huge plus. My responses can be sent out manually or I can schedule them,.Simple and to the point. This survey is a really fast, easy way to get continuous feedback about our product. Users answer frequently and honestly, and we use their responses to implement new features, make improvements to existing features, and learn more about our user base. What do you ...

"AskNicely is a simple solution to make sure your customers are happy"

What do you like best? The simplicity of the product. It is very easy to implement for a business. It is also very easy for a customer to respond and reply. What do you dislike? The main contact/client list has to be done via a spreadsheet because of all the data fields we need inputted. It is not difficult to do but if you need to make a minor adjustment to one customer the entire spreadsheet needs to be re-uploaded. It would be nice if you can make minor adjustments in the system to a ...