AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Very fast feedback in a simple to consume dashboard"

What do you like best? Realtime feedback from an easy to view and consume dashboard. And its 100% automated. What do you dislike? API could be easier/better. Took a bit of work to get integrated with sfdc, but was worth it in the end. What problems are you solving with the product? What benefits have you realized? Customer Retention

"Quick & Easy!"

What do you like best? The emails customers receive are a simple rate "x" out of 1-10 - that's it, feedback optional - having to fill out a survey is off putting. UI is simple & easy to understand. What do you dislike? I'd prefer better integration with Intercom i.e. replies in/out of either app are then fed through to the corresponding website, as internally everyone in the company does not have an AskNicely login but they do have an Intercom login. Recommendations to others considering ...

"Great tool for getting customer insight."

What do you like best? Asknicely is easy to set up, simple to use, but provides really valuable feedback on customers. What do you dislike? Not much to dislike. We had only one outstanding feature request (rotating testimonials), but they have since launched it, so we are happy customers. Recommendations to others considering the product: Great product, highly recommended. What problems are you solving with the product? What benefits have you realized? Wanted to get better insight on how ...

"Valuable tool to measure the pulse of our customers "

What do you like best? AskNicely provides us with ongoing feedback from our customers, to give quick insights on both their negative and positive views. What do you dislike? Some more reporting functionality would be useful to easily track ongoing trends across customer segments and territories. What problems are you solving with the product? What benefits have you realized? Using a standard survey tool doesn't give enough regular feedback from customers without a lot of manual work, so ...

"Succinct and Valuable"

What do you like best? I like the immediacy and simplicity of the program. There's not a big survey for the customer to complete and yet it gets directly to the point and provides you with a broad vision of how your solution is doing throughout your customer base. What do you dislike? Nothing yet. As we use the solution more, there may be feature requests. What problems are you solving with the product? What benefits have you realized? Being able to isolate and configure customer ...

"Super useful actionable feedback"

What do you like best? Love the easy integration with our other tools, and the way the information is presented makes it easy to understand and use. What do you dislike? Not a lot to complain about really, it was easy to set up, and does everything it promised. What problems are you solving with the product? What benefits have you realized? The feedback we've been getting has been really useful, and the easy segmentation makes it actionable fast. We particularly like being able to customise ...

"Makes my job easier"

What do you like best? Such a user friendly demo experience that quickly turned me into a paying customer. The team at AskNicely respond to questions promptly and help you implement your strategy with ease. What do you dislike? That the trial was for a number of days, rather than a number of surveys sent. I let it slide a few days before I sent out my first batch, which reduced the number of responses. I need an integration with Pipedrive, but the guys were able to point me in the direction ...

"Easy to use"

What do you like best? The data is very clear to read. The tool is very easy to use! I like the idea of leaving the team notes in the customer's responses. This way everyone knows who has been in touch with the detractors and what reasons stand behind the particular score. What do you dislike? I didn't find anything I could really complain about. What problems are you solving with the product? What benefits have you realized? No need to build the internal solution. We've recently started ...

"Easy to use"

What do you like best? The data is very clear to read. The tool is very easy to use! I like the idea of leaving the team notes in the customer's responses. This way everyone knows who has been in touch with the detractors and what reasons stand behind the particular score. What do you dislike? I didn't find anything I could really complain about. What problems are you solving with the product? What benefits have you realized? No need to build the internal solution. We've recently started ...

"Great Business and easy access API"

What do you like best? The API Integration (Simple and Clean) and has a easy to use interface. The ability to use 'Custom Fields' and create dashboards from them means that it is flexible enough to use for any industry. What do you dislike? Probably could do with a few more features, but is a product. What problems are you solving with the product? What benefits have you realized? NPS Surveys and easily sent and tracked!