AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"Fast reliable reviews right in your mailbox"

What do you like best? AskNicely opperates nearly independently! It gives us the information we need quickly, conveniently and right at our finger tips. Best of all it allows us to see what our guests think honestly and provides an opportunity for us to go above and beyond for them What do you dislike? I wish that the feedback and information was displayed in a more graphic way. What problems are you solving with the product? What benefits have you realized? As mentioned above, asknicely ...

"Great rolling NPS collector "

What do you like best? Being able to set it and let it run. Every day it sends out however many surveys we set it to and I don't have to think about it now once a quarter, etc. it's already collected. What do you dislike? Steps for getting started weren't obvious, required a call with a rep to get the answers I needed. What problems are you solving with the product? What benefits have you realized? No longer need to set reminders to collect quarterly NPS, can easily segment out different ...

"Best way to get feedback from customers"

What do you like best? I really like how simple AskNicely is. It is easy for my clients to rate us because all it takes is a click within the email browser. Then if they want to leave additional feedback they can. In the past we have sent out surveys and gotten zero response. With AskNicely it is nearly 40%. What do you dislike? Maybe it's because I am new to the platform but I have had problems finding a few tools needed to integrate with my website. Navigation may be too simple; or I may ...

"Useful insights in the customer experience"

What do you like best? AskNicely is very simple to use and set up. Being able to track custom properties is incredibly useful, as it allows to immediately identify areas where our users did not get a great experience. What do you dislike? The dashboard and the reports can be a bit confusing when you are looking for something really specific in the data. But it's not that bad, really. What problems are you solving with the product? What benefits have you realized? Being able to get good ...

"Good for integrating into your feedback workflow"

What do you like best? My favourite thing about AskNicely is it's customisation options. We have it integrated with a number of other tools through Zapier which allows us to automate tasks like storing all comments in a central feedback log, following up on good scores asking to ask for reviews and of course following up on less good scores. What do you dislike? The main dashboard page is a bit cluttered with extra leaderboards broken down by particular aspects of the respondents and ...

"VERY useful tool"

What do you like best? Easy to setup and we've enjoyed a huge increase in the number of customers giving feedback. What do you dislike? There's a big jump in price between the different plans. Recommendations to others considering the product: Go for it. What problems are you solving with the product? What benefits have you realized? We're understanding our customer's satisfaction, and are able to act quickly if there's negative feedback. Previously this was done with a long winded survey ...

"Easy and Helpful Experience"

What do you like best? Everything was easy and if I needed help, it wasnt far away What do you dislike? Not being able to do 2 campaigns with the same contact list What problems are you solving with the product? What benefits have you realized? Seeing where and what we are doing right or wrong

"User Friendly and Convienient"

What do you like best? Easy pricing, convenient, and good features integration What do you dislike? Fully automated but there are some glitches Recommendations to others considering the product: It's a good product, just some minor glitches and lagging that needs to be fixed other than that the software is very good and user friendly. What problems are you solving with the product? What benefits have you realized? easy pricing opportunities with custome surveys

"Timely and accurate insight into customer experience"

What do you like best? Using Asknicely allows us to get immediate and relevant feedback from customers. We use Asknicely on a daily basis to collect customer experiences and feedback, and are able to respond to individual customers in a meaningful and helpful way rather than an automated message. We also review customer responses to help drive operational and business improvements to in turn provide a better customer experience. AskNicely's system has been very reliable, and the team have ...

"Excellent Resource"

What do you like best? Ease of use. Intuitive user friendly GUI. Multiple upload options. Very easily manage the administrative side of the software. On hand support staff. Great dashboard. What do you dislike? There's not much to dislike. Simple, easy to use site. What problems are you solving with the product? What benefits have you realized? Reaching our large customer base