AskNicely Reviews in September 2026: User Ratings, Pros & Cons

"100% satisfied with Customer Support"

What do you like best? Lauren and Andrew provided exceptional API support. As an engineer, it is always useful to have live humans supplement a product's documentation. What do you dislike? Everything is great, so far no complaints from me. What problems are you solving with the product? What benefits have you realized? Surveying customers of our product. Collecting their sentiments about our product is very useful

"100% satisfied with Customer Support"

What do you like best? Lauren and Andrew provided exceptional API support. As an engineer, it is always useful to have live humans supplement a product's documentation. What do you dislike? Everything is great, so far no complaints from me. What problems are you solving with the product? What benefits have you realized? Surveying customers of our product. Collecting their sentiments about our product is very useful

"Great experience"

What do you like best? Switching from another software, the integration with our existing systems is great, along with the easy to understand dashboard. The support team made the switch so simple, available for help at any point. What do you dislike? No dislikes yet, We've sent out a couple of surveys and are getting great responses from our customers. Recommendations to others considering the product: Definitely try this out - it's working wonders for us! What problems are you solving with ...

"Great experience"

What do you like best? Switching from another software, the integration with our existing systems is great, along with the easy to understand dashboard. The support team made the switch so simple, available for help at any point. What do you dislike? No dislikes yet, We've sent out a couple of surveys and are getting great responses from our customers. Recommendations to others considering the product: Definitely try this out - it's working wonders for us! What problems are you solving with ...

"Fast, straight-forward NPS system"

What do you like best? Quick and easy onboarding and interface. What do you dislike? Nothing as yet, we are reasonably new clients. What problems are you solving with the product? What benefits have you realized? NPS is a core strategic measure at Barworks, and we're using AskNicely for both eNPS and customer NPS. Administering NPS at large scale can be time consuming without the right system, so AskNicely has reduced a lot of admin hours for our team, and the clean and straightforward ...

"Excellent tool to track partner health"

What do you like best? AskNicely is an excellent, easy to use tool to track NPS. It's easy to import contacts, easy to send out message automatically, and easy to look at the data in a variety of ways. What do you dislike? I think AskNicely is a great tool overall. I do wish the options for looking at the data were a bit more flexible. For example, I'd love to be able to filter for reviews with are detractors AND left comments, which isn't a functionality that is currently supported. What ...

"Great solution for the NPS problem..."

What do you like best? Very easy to set-up, collects NPS in the background, provides weekly notifications. Reasonable price point. What do you dislike? Nothing to dislike really -- very simple solution to an otherwise annoying process. What problems are you solving with the product? What benefits have you realized? Getting more customer feedback and getting it more frequently. Has helped us re-activate customers that haven't been using the app.

"Great surveys app"

What do you like best? I really like the ease in which we were able to set up AN, and start surveying our clients. Their native integrations saved a lot of hassle (Salesforce & Slack). What do you dislike? We would ideally have comments be mandatory, but having spoke with the team we've come to a workaround that still gets us our responses. Recommendations to others considering the product: If you need to survey clients, customers just go get a license already. What problems are you solving ...

"User friendly dashboards"

What do you like best? I like that AskNicely has considered the user experience when building their web based platform. Easy to navigate, easy to send, easy to schedule, easy to report. What do you dislike? I don't like that A/B testing for subject lines are not easier to implement. What problems are you solving with the product? What benefits have you realized? Aiming to get more interactions/responses to NPS surveys

"East to navigate and generates results!"

What do you like best? I like the dashboard overall and how easy it was to create and implement an NPS survey into our site. We used the email option and the AskNicely customer service was super helpful when we wanted to integrate it with Intercom to trigger specific customer send outs. What do you dislike? It is pricey to include both an in app survey AND an email survey. I wish I could do both for a cheaper price like on some of the comparative companies. What problems are you solving ...