AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Simple and guided by staff with immediate results"

What do you like best? How easy it was to set up, and the interaction with their team was A+ every since I first reached out. They provide ebooks and webinar content as well. We sent out our first survey on a trial account for our Real Estate CRM and will be signing up in the next couple of weeks What do you dislike? Nothing yet from my experience with the trial What problems are you solving with the product? What benefits have you realized? Being able to measure our NPS score from our ...

"Great product! Easy to setup and use and great customer service"

What do you like best? The product was easy to configure and provides great insight into our customers. I was able to set this up and integrate with our ticket system in a matter of minutes and was receiving customer feedback almost instantly. What do you dislike? The limitations around being able to configure the colors of the dashboard to match our company colors. Recommendations to others considering the product: If you are skeptical about an NPS only tool, I advise you to do some ...

"Helpful team, established system, attractive interface."

What do you like best? The support team are very responsive and reply promptly. I appreciate that AskNicely has done the research to find out what works, e.g. what questions to ask, etc. I also like that it is an attractive survey, it looks good to the customer and it is simple and easy on the eye for the business/user. What do you dislike? The only fault I would have is in regards to the integration with Property Suite. There were some added costs from Property Suite that we didn't expect. ...

"Great product! Easy to setup and use and great customer service"

What do you like best? The product was easy to configure and provides great insight into our customers. I was able to set this up and integrate with our ticket system in a matter of minutes and was receiving customer feedback almost instantly. What do you dislike? The limitations around being able to configure the colors of the dashboard to match our company colors. Recommendations to others considering the product: If you are skeptical about an NPS only tool, I advise you to do some ...

"Simple and guided by staff with immediate results"

What do you like best? How easy it was to set up, and the interaction with their team was A+ every since I first reached out. They provide ebooks and webinar content as well. We sent out our first survey on a trial account for our Real Estate CRM and will be signing up in the next couple of weeks What do you dislike? Nothing yet from my experience with the trial What problems are you solving with the product? What benefits have you realized? Being able to measure our NPS score from our ...

"Best response rate for feedback we have ever had."

What do you like best? Its easy to setup, the emails look great and the whole end user experience is great. Integrations with slack and Hubspot have made immediate changes to our business overnight. What do you dislike? Limited to an email only experience. Would like a landing page user journey so we can link from more sources. What problems are you solving with the product? What benefits have you realized? High response rates of feedback allow us to move quickly to resolve any negative ...

"Simple, streamlined feedback"

What do you like best? I like the integration with Intercom. This allows us to streamline our communication with customers. The best part is that we are actually getting responses. What do you dislike? Nothing yet, but I still haven't used all of the features. What problems are you solving with the product? What benefits have you realized? Understanding and improving NPS.

"Best NPS Measuring Tool"

What do you like best? Love the onboarding training. The interface is self-explanatory and user-friendly. We were able to measure NPS and with the help of this tool we will be able to improve the NPS over the time. What do you dislike? The interface and the font size can be improved. Font size is bigger than it should be. What problems are you solving with the product? What benefits have you realized? AskNicely helps us identify the areas where we lack and have room for improvement.

"Best NPS Measuring Tool"

What do you like best? Love the onboarding training. The interface is self-explanatory and user-friendly. We were able to measure NPS and with the help of this tool we will be able to improve the NPS over the time. What do you dislike? The interface and the font size can be improved. Font size is bigger than it should be. What problems are you solving with the product? What benefits have you realized? AskNicely helps us identify the areas where we lack and have room for improvement.

"Unique Features and Ease of Use"

What do you like best? Workflows that enable further automation, the ability to integrate with other applications as well as post positive reviews to my website, and the easy to use dashboards that allow me to see my overall NPS and NPS by other variables. What do you dislike? I've found that although I have 1:1 support via a CSM, there isn't a way to submit a support request through the website. This seems like a basic feature to me and I found it surprising. Recommendations to others ...