AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"I'm a fan of AskNicely - only 1 thorn in my side"

What do you like best? The UI is very easy to use - everything always seems to be where you would expect to find it and that goes for the analytics, list management and the survey send functionality. What do you dislike? A single "person" (which is in an email address) can not be in more than 1 segment. Therefore, if you have multiple products and your customers purchase multiple products, you are sorta stuck. The workaround is to create additional segments that represent the product mixes ...

"Perfect tool for tracking NPS"

What do you like best? AskNicely makes it very easy for me to send out NPS emails to my user base. I like the features available that allow me to slice our NPS by different date ranges, user properties, etc. This makes it very easy for me to determine what segments of our user base need attention. What do you dislike? I can only send 1000 emails out/day. This isn't a bid deal, but can be a bit annoying. What problems are you solving with the product? What benefits have you realized? I use ...

"AskNicely to Improve/track NPS"

What do you like best? The Company's NPS Tracker is designed the best way possible. It helps us track each segment of our clients separately. What do you dislike? The interface is not very delicate and the font size is either too big or too small. What problems are you solving with the product? What benefits have you realized? Our NPS is dropping and we need visibility on the client segment where the NPS is low.

"Great Platform!"

What do you like best? Ability to connect to various outside entities. What do you dislike? The user interface could be a little more intuitive. Recommendations to others considering the product: Great product What problems are you solving with the product? What benefits have you realized? We now measure NPS thanks to Ask Nicely.

"Awesome program! "

What do you like best? I love how easy it is to use and how we can receive feedback on a daily basis! What do you dislike? Nothing I don’t dislike. Except for the fact my new place of employment doesn’t use it. What problems are you solving with the product? What benefits have you realized? Benefits I have realized that it helps as team to figure what we can improve based on real and live customer experience.

Insights that are actionable and with an immediate impact.

PROS & CONS What are the best aspects of this product? I like how simple their native integration can feed to and from Intercom. This gives me control in terms of Intercome segments, which users are immediately queued for an NPS solicitation. This would also give back a score, comments, and making tags for detractors, promoters, and passives. It's easy in maing promoter comments request for testimonials and/or section/reference page of our current site. Authorization can be acquired easily ...

"Clean, easy to use NPS system"

What do you like best? I like the UI of the program, and the different analytics options. What do you dislike? I need to learn a little more about the system so that I can speak more intelligently about the pros and cons. What problems are you solving with the product? What benefits have you realized? It allows you to send out NPS surveys and analyze the results. It's very helpful for taking the pulse of your customers.

"Very user friendly"

What do you like best? We're able to get accurate real time responses and respond individually or as automated. I can keep following up with customers too and there's a conversation thread I can go back to. What do you dislike? nothing actually. I'm really happy with it. What problems are you solving with the product? What benefits have you realized? Everything! It's great to hear all the feedback from things we're doing well, to areas we need to improve.

NPS surveys can now be in operation in a simpler and effective manner.

PROS & CONS What are the best aspects of this product? AskNicely is so simple to ste up. You can hit the ground running in a short period of time. Thanks to their useful tools, it was easy to take in proper contact that require surveying as well as setting up an automated caden e in receiving such surveys. From that point, integrations allowed for results can be pushed back into such platforms where data can be housed for extensive action and reporting. What aspects are problematic or could ...

"Very user friendly"

What do you like best? We're able to get accurate real time responses and respond individually or as automated. I can keep following up with customers too and there's a conversation thread I can go back to. What do you dislike? nothing actually. I'm really happy with it. What problems are you solving with the product? What benefits have you realized? Everything! It's great to hear all the feedback from things we're doing well, to areas we need to improve.