AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Easy-to-use tool for companies of all sizes"

What do you like best? AskNicely is a tool really easy to understand. I got used to it pretty fast by asking some colleagues and the interface is pretty simple and clear. It allows me to see accurate and relevant information about our customer satisfaction in a blink of an eye without making complicated calculations. What do you dislike? Since I was new in the concept of NPS and the usage of this statistic, I would have liked to have a kind of guided tour or tutorial to show me all the ...

"Good Product for smaller businesses"

What do you like best? Amazing Dashboards and reporting systems. It is an easy product to use, especially as a first time user of conducting surveys. Great automation and workflow tools. What do you dislike? Low open response rate from customers, giving limiting feedback. Could be the site, or could just be our clientele. Recommendations to others considering the product: Complete training beforehand that they offer rather than trying to figure out yourself, Will save so much time in the ...

"This system is not complicated and it works"

What do you like best? How I could personalize it to match my business What do you dislike? I Can't think of anything to be honest. Recommendations to others considering the product: I would like to automate it into my system more. I just need to work on that at my end more. What problems are you solving with the product? What benefits have you realized? Subtle reminder to refer business, I don't want a sledge hammer approach. I am also the only person in my business and it is hard to ask ...

"Gathering valuable insights continually "

What do you like best? AskNicely is simple to use both for the user and the person who receive the survey. It's possible to have different surveys running at the same time through the use of segments from Intercom. The saved replies allow saving even more time when replying to the responders. What do you dislike? From my experience nothing really to dislike. I was invited by a co-worker so I didn't get a demo or anything and still pick it up pretty fast! Recommendations to others ...

"Very Nice Survey Tool"

What do you like best? I like the fact that it integrates with Slack, and you can have notifications set up to alert you when a survey has been completed. I also like the feature of being able to capture notes on the surveys that we receive, and the ability to respond directly to the participant in the Message section. Also the staff at AskNicely has great follow-up when completing a survey on them. What do you dislike? I don't have any negatives to report. My experience has been ...

A great way to keep in touch with customers.

PROS & CONS What are the best aspects of this product? It's swift and easy. It's not as intrusive as one would think in getting direct and quick feedback from customers. We frequently use it with our customers. As a result, we're able to get useful feedback from certain customers. In turn, we respond in a meaningful manner. What aspects are problematic or could work better? There's not a lot to hate. It's very easy to use. Highly intuitive. What specific problems in your company were solved ...

"Ask Nicely NPS survey"

What do you like best? It's easy to use, has a nice UI, integrates with ZenDesk and their support team is quick and friendly. What do you dislike? Not a negative a wish list item. I wish it would integrate more deeply with ZenDesk so I could click the ticket number and get redirected to the ticket being referenced. What problems are you solving with the product? What benefits have you realized? We are able to segment and aggregate NPS responses for several departments.

"A fantastic way to manage your reviews"

What do you like best? AskNicely allows me to manage all of my reviews. I can reply to the bad ones within the platform so I can keep track of the conversations. I can download all the promoters to a CSV and send them an email to another review. What do you dislike? nothing. Being able to send the mail merge from Asknicely would be ideal but its not a huge problem. What problems are you solving with the product? What benefits have you realized? Get your reviews up! make reviews online look ...

"Excellent Platform"

What do you like best? AskNicely is an easy to use platform. It took me no time at all to get used to it. I also love receiving the email alerts that allow me to get onto my responses quickly. What do you dislike? I have no negative feedback to offer. I think it it great! What problems are you solving with the product? What benefits have you realized? I've realised that our Group Fitness classes and timetable need some reworking.

"Very well done"

What do you like best? Very easy to use and programmer friendly. I built the Slack integration in less than a minute. What do you dislike? I think it's a bit expensive for what it is (but not regarding the value created ^^). What problems are you solving with the product? What benefits have you realized? Just measuring my NPS smoothly