AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"The company has a poor service and change rules without communicate their clientes."

What do you like best? They are able to send e-mails. What do you dislike? The biggest problem I found was widget integration, responsible for more than 60% of surveys answers. First, the widget was really weird... I have asked for some changes and last week they changed and they're logo "powered by AskNicely" is bigger than my own logo. I've never seen something like that in my whole life. When I asked why they did that, they didn't answer and told it'll stay the same. I don't recommend at ...

"Great product but could use more reporting"

What do you like best? It is easy to streamline between zendesk and other integrations, i haven't experienced any breakage of the connections which is a big positive What do you dislike? The reporting of the solution is highly lacking, there is some reporting in the software itself but now way to extract it easily for a view for my management or others to see. Really the only suggestion was to take a screen shot and PDF it or give all management access to have to log in to see it What ...

"A necessity for your business"

What do you like best? AskNicely is user friendly and provides clear and immediate results. The response rate is commendable. If you’re not utilizing it for your business, you’re missing out on capturing vital feedback! What do you dislike? No complaints. I thoroughly enjoy how easy it is to utilize and provides results in both numerical and graph formats Recommendations to others considering the product: Absolutely worth it. What problems are you solving with the product? What benefits ...

"Excellent customer service"

What do you like best? Ask Nicely has fantastic customer service; they are always happy to assist What do you dislike? Some times my emails can take more than 8 hours to be answered. I am a pretty impatient person :) What problems are you solving with the product? What benefits have you realized? Better customer engagement

"Excellent Solution for NPS"

What do you like best? Very easy to set up. Easy to customize. Robust reporting. What do you dislike? No real-time customer service. You must submit an email and wait for a response, which typically takes 24 hours or more. What problems are you solving with the product? What benefits have you realized? We used AskNicely to develop a customer satisfaction benchmark using their NPS email system.

"Super easy to use"

What do you like best? We implemented AskNicely by recommendation from a sister company. It's super easy to use from a product perspective, and was quick and easy for our dev team to get up and running so we can show reviews on our site too. Simple tool, does what it says it will What do you dislike? The mail chimp integration isn't automated, so I have to manually re-import to cater for churns. What problems are you solving with the product? What benefits have you realized? Showing real ...

"AskNicely is AWESOME"

What do you like best? Customer Service - their tool is super easy to use and if you run into any questions, can easily ask and get quick and super helpful responses. What do you dislike? I'd like to futz around a bit with the way you can analyze the data in the app, rather than exporting it all. Recommendations to others considering the product: DO IT! They're great. What problems are you solving with the product? What benefits have you realized? Super simple and lovely way to understand ...

"Positive and powerful feedback"

What do you like best? It is simple and efficient. It get the results we desire without taking up much time What do you dislike? I can't say I have any dislikes. It appears to work and we get a great percent response What problems are you solving with the product? What benefits have you realized? Keeps us in touch with our clients on a simple fast yet efficient format. We get a lot of responses

"easy to use and user friendly"

What do you like best? Love how easy the website is to navigate and that it syncs well with other channels we use, such as Slack and Salesforce. Like the email alerts as well and is helpful to stay in the know on what is happening with our NPS score at all times. What do you dislike? Would be nice to be able to easily filter our accounts in the website What problems are you solving with the product? What benefits have you realized? Benefit is being able to quickly respond to feedback we ...

"User friendly for both the customer and company"

What do you like best? I have found that AskNicely is very user friendly. We have many customers writing responses and rating our business. From the business side, I have found it is very to check our rating, respond to customers, and serve them faster. What do you dislike? Nothing - love it! The website is easy to maneuver and responding to customers is very easy. What problems are you solving with the product? What benefits have you realized? Customers are sharing information on their ...