AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Extremely Efficient and Effective"

What do you like best? I love the automations! I'm able to set automatic replies based on the score I receive from partners, and it always allows me to gain a better insight on why they gave the score they did. What do you dislike? The interface can be slightly confusing. I think there are general improvements that can be made, but I don't have any specific feedback. Recommendations to others considering the product: Definitely give it a try! Their customer service is great. Abby Castro was ...

"Great NPS Tool"

What do you like best? Like the number of integrations with Salesforce, Hubspot and intercom. It is very easy to use and configure. I also like the dashboards and Slack integration. What do you dislike? Not much. Seems like they are making great strides in increasing the flexibility of the tool. What problems are you solving with the product? What benefits have you realized? Needed NPS surveys to be automated and stored in salesforce. This tool has delivered.

"Great for tracking performance!"

What do you like best? Asknicely allows us to survey our clients at different stages of the process. We can improve what we do based off of this data! What do you dislike? Nothing at this time! Everything is working well. What problems are you solving with the product? What benefits have you realized? We have now allowed our clients to give detailed feedback every step of the way. We have a more transparent process and our employees are motivated to provide better service.

"Functional NPS tool"

What do you like best? Great dashboard, advanced workflows, nice integrations and good overall reporting - all in a simple and functional UI. What do you dislike? Only one minor drawback we found was that detractor responses can only be sent to one of the user accounts (as opposed to any email or distribution group). Recommendations to others considering the product: The response rate is amazing. Just try it. What problems are you solving with the product? What benefits have you ...

"Love it! "

What do you like best? The UI is so intuitive. It is easy to see your progress over time and make improvements to your business model. What do you dislike? really nothing. It's easy to use and to adapt to any business model. What problems are you solving with the product? What benefits have you realized? We had no idea what our net promoter score was. We are able to define this and set measurable goals around our customer feedback.

"Prompt customer satisfaction survey"

What do you like best? It closes the deal and gives real time review on services. What do you dislike? If you are busy you postpone and maybe there should be a better way to have the request . Recommendations to others considering the product: If you sell goods that required a feed back or customer satisfaction in the way the company serves , then it’s great What problems are you solving with the product? What benefits have you realized? Get feedback as how the customers geel.

"Simple and easy to use... Poor reporting and customization "

What do you like best? The simple and super easy way to get up and running is great. What do you dislike? The sync between HubSpot and Asknicely is not awesome. If you have people removed from your hubspot list it will not reflect on to your asknicely. You don't have the ability to do follow up emails to unopened or opened and not responded. What problems are you solving with the product? What benefits have you realized? We are looking for customer feedback and act on it.

"Really easy to get started with measuring your NPS"

What do you like best? Simple and easy to set up. Took me around a couple of hours from the first time I logged in to having quite complex workflows set up. Easy integration and automation with other leading tools (e.g., Zendesk and Intercom) out of the box, and custom integrations via API. Data extracts available for analysing / reporting on data outside the system. Real-time view of customer responses coming in. Account managers very helpful. What do you dislike? Would have liked to see ...

"Great tool to to know where you are in terms of User Satisfaction"

What do you like best? easy to use, and great email automation rules What do you dislike? A bit expensive for the technology behind it. What problems are you solving with the product? What benefits have you realized? Make our users happier

"Excellent NPS Solution"

What do you like best? If I had to pick one thing (not an easy request), I could probably sum it up with one word: simplicity. Everything was push-button, and even the slightest question was quickly and completely answered. The setup is a breeze, the results were easy to absorb, and the automation was straightforward. It is just a well thought out and designed system. What do you dislike? I would like to have seen more options when importing my contacts list perhaps, but I could definitely ...