AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"New to Ask Nicely. Love it!"

What do you like best? The mobile app is awesome. Easy to nav. What do you dislike? Nothing - its a great experience. What problems are you solving with the product? What benefits have you realized? Understanding how customers feel about our product.

"10/10 !!!"

What do you like best? How super easy the site is to use and also how friendly the ask nicely team are if any issues are faced. What do you dislike? I wish when replying to a review it saves what you have typed as a draft. If you accidentally click off the review while half way though replying it deletes what you had typed. This is my only negative comment I can make. Recommendations to others considering the product: Would use the service 100% and would recommend to any company. What ...

"Easy as pie!"

What do you like best? It's very simple to use, plus the staff were awesome to deal with. What do you dislike? Nothing here to dislike / Nothing here to dislike Recommendations to others considering the product: Easy to use! Easy to set up. Only a few questions is all that is needed to get valuable information from your customers - Ask Nicely does this! What problems are you solving with the product? What benefits have you realized? We're able to see what it is about our products that ...

"AskNicely Review "

What do you like best? AskNicely works and is easy to use. So many other surveys in the market are difficult to use and don't provide the feedback the the business needs to improve. What do you dislike? There is nothing really that i can think of . What problems are you solving with the product? What benefits have you realized? Honest feedback about the company to allow improvement of customer service.

"Revolutionised the way we collect feedback from clients"

What do you like best? Definitely the testimonials widget. I have this revolving on my homepage and separately on a testimonial page, where I can display as many as I like! It's added real credibility, something very important in our profession. I also love the fact you can see how old the review is. What do you dislike? Would be great to be alerted when people have agreed to have their reviews published, rather than having to sort by that filter each time. I would also like to be able to ...

"All in one product - Making your job easy!"

What do you like best? User friendly - Easy to use - Easy Work! What do you dislike? Nothing to dislike about this product :) Recommendations to others considering the product: I highly recommend using this product as the feedback gives you a great indication on the knowledge gaps without second guessing yourself. What problems are you solving with the product? What benefits have you realized? I'm solely in charge of the call centre NPS score being above our target. This tool makes my job ...

"Easy to use, efficient, slick system invaluable for NPS recording"

What do you like best? The super clear and transparent UX, which makes reviewing our customers' NPS responses really straightforward and ensures we never miss an opportunity to improve our users' satisfaction. This also means that anyone in our company can easily view the scores and comments and gain clear insight into how our customers' are feeling about our service and product. What do you dislike? The integration with Intercom can be slightly temperamental but I believe that this is more ...

"It does what it says on the box"

What do you like best? I love working with an organisation that understands their market, has a passion for their customers and wants to be a partner. The platform is great and the implementation support just makes things easy. What do you dislike? Only area for improvement would be to dashboards where you are running multiple domains (businesses) - I'd love to see this provide slightly richer content. Recommendations to others considering the product: It's a great project and extremely ...

"Great, easy to implement software"

What do you like best? We started using this software about a year ago and have been very happy. It's easy to use and provides us great data points for review. What do you dislike? Nothing - everything works correctly and meets our needs perfectly What problems are you solving with the product? What benefits have you realized? Feedback loop for our clients that is non biased and effective

"Gives you what you're looking for - NPS"

What do you like best? Very easy to read results in the dashboard. Clean layout and ability to customize dashboard. Enjoy the presentation to TV -- but the setup is a bit complicated. Workflow is good and deploys without any issues. What do you dislike? Analytics are lacking ... you can see them, but to export and understand details and trends is impossible at this level. Some functions are hard to find -- like changing time zones or editing a name before sharing the testimonial through the ...