AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Great, easy to use tool"

What do you like best? I like how easy it is to set up, how clear the dashboard it, how quickly I can pull reports, and gain the information I want from Ask Nicely! The staff are a pleasure to deal with also. What do you dislike? Nothing that I can think of. Ask Nicely has been great for us! What problems are you solving with the product? What benefits have you realized? We didn't have an NPS tool before Ask Nicely, so it was always a very manual process that involved a lot of spreadsheets. ...

"Love the Intercom Integration"

What do you like best? AskNicely works seamlessly with Intercom and was the easiest NPS software I found to get us started getting reviews as fast as possible! What do you dislike? I would love an Apple TV app because we have one on every tv in the office but thats ok, we ended up getting a chrome stick to use instead. Recommendations to others considering the product: If you are using Intercom AskNicely is a no brainer in my opinion! What problems are you solving with the product? What ...

"Easy, Accurate and analytical"

What do you like best? Its easy to set u a campaign and then the reports that come from the results are excellent What do you dislike? Nothing really at this stage, getting full value from it for now What problems are you solving with the product? What benefits have you realized? Client Feedback which then leads to Client retention which then leads to profitability

"Perfect customer experience analysis tool ! "

What do you like best? Actually, everything is quite cool with Asknicely! But the best thing for me is probably the friendly user interface. Here we are not talking about old feedback email, but about nice and fresh one What do you dislike? Hard to say as I find the tool quite powerful. The only thing i would like to improve is the AskNicely TV, i think it would be nice to show different segments at the same time. What problems are you solving with the product? What benefits have you ...

"Great Service! "

What do you like best? The simplicity to both our customers and users. What do you dislike? I have no dislikes at this time, the product is easy to use. What problems are you solving with the product? What benefits have you realized? This service is allowing us to get a good sense of what our customers really think without being too intrusive or lengthy.

It really works and comes fully automated.

PROS & CONS What are the best aspects of this product? It has a two-way sync with Intercom for utilizing customer segments that have been defined and sending the info back to Intercom. That makes it possible for customer service team to know precisely how they were able to rate us. It automatically sends the same info to Salesforce in capturing the same data whenever Sales is in the middle of communicating with customers. It's a nice fit between such familiar systems in automating feedback ...

Knew about this from a colleague. Great support and intuitive.

PROS & CONS What are the best aspects of this product? AskNicely was passed down to me from a colleage. I was told to simply run it. I didn't mind and jumped right in. Navigation was pretty easy. I asked some questions to support about how to deploy it and they were really helpful. What aspects are problematic or could work better? E-mail sequencing and requesting feedback wasn't as flexible as I'd thought. I finally came up with a way to make due. It helped me but it wasn't perfect. I ...

"Powerful information at your fingertips without spending our analysis data"

What do you like best? AskNicely is very easy to use and navigate. The staff is very supportive and help us during the implementation process. In a very short time we're were up and running our first NPS campaign. We like the way the results are presented in a dashboard format. What do you dislike? Nothing to dislike. The system is working as expected and we're continuously learning how to make it better to fit our requirements. What problems are you solving with the product? What benefits ...

"Best way to uncover opportunities"

What do you like best? Very easy to use and our customers are more willing to answer the survey because it's only one question. AskNicely is also super user friendly. What do you dislike? Nothing! Each enhancement made by AskNicely grants us even more ease for using the technology. What problems are you solving with the product? What benefits have you realized? Our company has been able to identify pain points and improve our customer experience as a result of using AskNicely. We've also ...

"Easy to implement with great features"

What do you like best? It has all of the main features we needed at an affordable price. We looked at 9 other solutions, and AskNicely was easily our best option. Many of them were cheaper, but they also didn't have everything we were looking for. What do you dislike? Our designers wish we could customize the buttons on the surveys more, but that's about it. Recommendations to others considering the product: If you're looking for an NPS solution that's full-featured without being overly ...