AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Very useful and super easy to use, very recommended!"

What do you like best? User friendly, Simple survey, ability to use the feature in just one click What do you dislike? Nothing to dislike about this product. Very nice Recommendations to others considering the product: By using this apps, you can easily find the most important things you need for your company. What problems are you solving with the product? What benefits have you realized? We can evaluate our partners needs very easily. We can see what their current and most important needs ...

"Great product, very smooth experience"

What do you like best? Extremely easy to use and the integrations with other platforms are great. AskNicely is the foundation of all of our NPS scoring which gets piped into Salesforce and Gainsight. They use their own software to ask NPS questions via email - very meta and showcases the power of their product! What do you dislike? The menu and dashboarding view can be a little overwhelming at first but you can pick it up fairly quickly. What problems are you solving with the product? What ...

"The service we've received post-implementation has been world class"

What do you like best? From the day we had our demo with AskNicely, they have provided an incredible level of service. They helped us customize the entire system so that we were able to get the most value from day one. Since we launched, they have been super responsive when we've needed assistance and have been proactive in suggesting slight tweaks to make the system work better for us. What do you dislike? I can't think of anything that I really dislike. It's been a great experience so ...

"Simple Solution for Collecting Results"

What do you like best? The Dashboard display is straight forward and easy to view. We display the TV Dashboard around our office and it is a quick easy way for everybody to view progress. What do you dislike? I wish I had understood more in the beginning on how to handle segments. Once we decided what we wanted to send out we got our segments created, but now our data has started once we created our new segments. Would be nice to be able to merge segments as in our case, they really were ...

"AskNicely has been an incredible tool for our organization in capturing member loyalty and feedback!"

What do you like best? The ease of use, the dynamic system capabilities, and the incredible support and attention from our Customer Success Manager has been absolutely fantastic! AskNicely definitely has the most appropriate individuals working for and representing the organization. What do you dislike? Dislike? Not even one thing! Everything about AskNicely is all that we were looking for. Recommendations to others considering the product: I would highly recommend AskNicely to any business ...

"Easy Setup and Great Customer Service"

What do you like best? Customer service was great throughout the setup process. After setup the system is super easy to monitor and adjust. What do you dislike? It's super user-friendly and easy to set up automated workflows to follow up with respondents. I could see how some companies might want more complex workflows, but it's been great for our used case. What problems are you solving with the product? What benefits have you realized? This is our first time monitoring NPS. We established ...

"Easy Setup and Great Customer Service"

What do you like best? Customer service was great throughout the setup process. After setup the system is super easy to monitor and adjust. What do you dislike? It's super user-friendly and easy to set up automated workflows to follow up with respondents. I could see how some companies might want more complex workflows, but it's been great for our used case. What problems are you solving with the product? What benefits have you realized? This is our first time monitoring NPS. We established ...

"Revolutionary solution"

What do you like best? I like what I see so far; I like their approach to support and customer success, and the simple, yet robust way they treat the management of data. What do you dislike? Nothing so far, I'm truly impressed. I found it hard to get started, but that's because I thought I had to have all of my data points loaded in the front-end. They made it so easy to get started- if anyone was trying to over-complicate things, it was me! What problems are you solving with the product? ...

"Revolutionary solution"

What do you like best? I like what I see so far; I like their approach to support and customer success, and the simple, yet robust way they treat the management of data. What do you dislike? Nothing so far, I'm truly impressed. I found it hard to get started, but that's because I thought I had to have all of my data points loaded in the front-end. They made it so easy to get started- if anyone was trying to over-complicate things, it was me! What problems are you solving with the product? ...

"AskNicely has far exceeded our expectations, empowering us to exceed our customers expectations"

What do you like best? Complete NPS solution, polished user interface, ability to brand the survey, exceptionally fair cost. What do you dislike? There's nothing I dislike. It would be interesting to see additional options to leverage our score from a marketing perspective. Option to download an image with our NPS with AskNicely and our own logo. Additional customization of AskNicely TV. Recommendations to others considering the product: We evaluated countless NPS platforms, and AskNicely ...