AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Valuable and simple to use"

What do you like best? A chance for all of the customers to write a feedback for your business, which can really help i improving services and customer experience. What do you dislike? Currently email is not being sent to all customers. Not sure if there is a problem with my data collection, Ask Nicely or somewhere in between. What problems are you solving with the product? What benefits have you realized? Understanding the customer. The biggest benefit is a chance to bring the customer ...

"Great Product Spectacular Service"

What do you like best? We recently reviewed several of the top rated survey providers and ultimately decided on AskNicely. From that point on the support has been amazing. As a small company trying to establish a NPS for the first time they walked us through our first survey , which I will add was a huge success, and continue to stay engaged helping us to continue enhancing our process What do you dislike? what Is there to dislike. They ha e a great product and even better support. What ...

"Great insights to how our customers think and feel about our product."

What do you like best? free text which keeps things honest. It gives the customer a true opportunity to share their thoughts and feelings without restrictions. What do you dislike? Given our ticketing environment the only thing that I dislike is the fact that customers are not aware of our ability to respond to their survey/feedback. What problems are you solving with the product? What benefits have you realized? gaps in processes and product features while identifying bugs and issues

"Provides an Amazing Reason to Contact Clients"

What do you like best? Ease - we demo'd, purchased, set up the drips, integrated to Salesforce, and had meaningful responses within a week! What do you dislike? I've not found anything that I think "I wish XX was available, or different..." What problems are you solving with the product? What benefits have you realized? Client feedback is super important to us, but not only at the first contact or time of sale; we want to know how they feel about our service 30, 60, 90 days after, which ...

"Awesome tool for measuring NPS! "

What do you like best? Ask Nicely is ahead of the game when it comes to providing a simple survey tool for busy customers! Ask Nicely is super easy to use and hits all the marks for making the survey experience easy while providing quick and useful data. Really appreciate the customer support and the quick and thorough responsiveness of the staff! It's so easy and quick to make changes too! The integration with other technolgies is definigtely a plus when it comes to strategizing and ...

"great customer service"

What do you like best? responsive - a lot of great best practices to share. What do you dislike? not applicable at this time. program meets needs What problems are you solving with the product? What benefits have you realized? helping understand customer pain points and points of satisfaction

"Easy to set up & manage communication with customers"

What do you like best? Super easy to set up, Dashboard is easy for everyone in the company to understand, Themes make it easy to automatically categorize responses based on comments, and conversation/case management makes it easy to track conversations! Onboarding was fantastic, and support has been great. What do you dislike? The web widget isn't able to be easily previewed and its customization is limited. What problems are you solving with the product? What benefits have you ...

"Awesome tool to track real-time customer feedback!"

What do you like best? AskNicely is easy to use with excellent customer support. The onboarding experience was fantastic...it was great to be set up for success. I love how we are able to capture and respond to real-time customer feedback. What do you dislike? We've had an excellent experience so far. No complaints. What problems are you solving with the product? What benefits have you realized? Capturing and tracking customer feedback.

"Ask Nicely works perfectly for what we need from it"

What do you like best? Set and forget. Once you set up the automated workflows there is very little upkeep. The reviews keep on coming. we monitor them and make changes to processes as a result. It's also an extremely effective tool for collecting quality testimonials which are automatically published to our site. The on-boarding team were also very helpful in getting everything going for us. What do you dislike? Initially the interface was not 10/10 intuitive as i would have liked but the ...

"Well done!"

What do you like best? Well done with this site/program. I would recommend it. What do you dislike? Nothing. It all works well. Nothing goes wrong What problems are you solving with the product? What benefits have you realized? Feedback for me YMCA centre