AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"One of the best tools for NPS"

What do you like best? The UI is intuitive and can quickly provide insights on different segments of users. We also like the built in workflows (automatically following up on blank comments, sending promo emails to promoters, following up with detractors) as well the on-boarding experience we had with one of their team members, it is overall a great service. What do you dislike? We wish there was an ability to import more than 10 custom data points (at a time) from Mixpanel. This added ...

"Brilliant Tool, Brilliant Company!"

What do you like best? Our experience has been exceptional. The software is simple and easy to use. We were able to go from brainstorm to NPS survey launch in 2 weeks. The onboarding process was pleasant and seamless. Each team member we've dealt with has had a great attitude and have been very committed to helping us achieve our goals. I've already shared my experience with numerous friends, I highly recommend AskNicely. What do you dislike? There is nothing I dislike so far. We plan to be ...

"Great customer support!"

What do you like best? Great customer support. Quick to respond and are very professional. After sales support is really critical to any business and they are doing a very good job in supporting their customers with their service. What do you dislike? None I can think off. So far the interface is user friendly and the system is easy to use. What problems are you solving with the product? What benefits have you realized? We use Ask nicely to measure our customer satisfaction rates all ...

"Come for the product, stay for the service!"

What do you like best? A good easy to use product. The after sales service is great with my recent experience with Andrew Shanks a highlight. What do you dislike? Inability to customize the design of the NPS email. Recommendations to others considering the product: Give it a go. You'll love it. What problems are you solving with the product? What benefits have you realized? Quick and hassle-free NPS surveys for our customers allowing us to systematically receive feedback.

"Great customer support!"

What do you like best? Great customer support. Quick to respond and are very professional. After sales support is really critical to any business and they are doing a very good job in supporting their customers with their service. What do you dislike? None I can think off. So far the interface is user friendly and the system is easy to use. What problems are you solving with the product? What benefits have you realized? We use Ask nicely to measure our customer satisfaction rates all ...

"Great service and easy to use"

What do you like best? Ask nicely have a great onboarding and support system that is quick and efficient. Any quarries we have asked have been responded to promptly and professionally. The software is easy to use, logical and easily customisable. It integrates with other key products that we use, intercom and I am sure it will only continue to get better and more powerful with time. What do you dislike? There are some more integrations with other software providers that could be improved, ...

"Great product and very user friendly"

What do you like best? I like that I get my customers' feedback in real time! It allows us to react faster to our customers and what they want. What do you dislike? So far I haven't found anything that I dislike about AskNicely What problems are you solving with the product? What benefits have you realized? Any Customer service or customer concerns are now addressed more quickly with ASkNicely

"Simple but powerful"

What do you like best? It's a simple tool for a focused purpose, but it delivers exactly what you need it to What do you dislike? nothing comes to mind, it really is simple and effective What problems are you solving with the product? What benefits have you realized? Tracking NPS and turning responses into testimonials/reviews. Made it easy for us to collect the data in the right way at the right time in our customer lifecycle

"Great tool for NPS"

What do you like best? Easy to use. Love the slack integration. Easily helps me identify who leaves feedback so we can follow up. Customers don't mind completing surveys, because it's easy. What do you dislike? Nothing of real note. Would possibly like to see more drilldown to better identify and gauge customer segments. What problems are you solving with the product? What benefits have you realized? Increasing customer satisfaction overall. Great tool to gauge customer success

"Great tool for NPS"

What do you like best? Easy to use. Love the slack integration. Easily helps me identify who leaves feedback so we can follow up. Customers don't mind completing surveys, because it's easy. What do you dislike? Nothing of real note. Would possibly like to see more drilldown to better identify and gauge customer segments. What problems are you solving with the product? What benefits have you realized? Increasing customer satisfaction overall. Great tool to gauge customer success