AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"A brilliant tool which is smart, efficient and effective. "

What do you like best? AskNicely allows us to segment our audience in line with our business objectives, ensuring we can optimise with our existing data to decrease churn and increase our share of wallet. It is incredibly easy to use and allows us to continually understand our audience at a granular level rather than a data snapshot of the whole business. What do you dislike? There are very little negatives for AskNicely and I would recommend it highly. Recommendations to others considering ...

"Amazing for tracking member feedback and reviews!"

What do you like best? We love that we are able to efficiently and effectively communicate with our members and find out what they do and do not like. What do you dislike? I feel as though there must be a faster way to go between customer responses, however the system works well as it is. Recommendations to others considering the product: Take the time to familiarize yourself with this product, and you will find their system easy to deal with. What problems are you solving with the product? ...

"Exciting New Product to Support Our Growing Agency"

What do you like best? The on-boarding team is fantastic. They making launching your first NPS survey an enjoyable experience, and the software is easy to use and customize for your business. What do you dislike? Cannot think of anything at the moment about the product or support team, but it would be cool to have some sort of access to a content library with best use cases by industry. What problems are you solving with the product? What benefits have you realized? Real-time customer ...

"great tool, very easy to use!"

What do you like best? easy to use, integrates with our internal systems, customer service is quick to respond to any questions. What do you dislike? new functionality that i can't delete responses like i could before, but i have the learned the new way of doing things. Recommendations to others considering the product: once you try the product, you will see how easy it is. and it hits the mark. one simple question to spur all sorts of conversations whether with clients or internally. What ...

"AskNicely has been a huge hit for our company!"

What do you like best? AskNicely is straight forward, sleek looking, easy to work with and easy for customers to use as well What do you dislike? At this time, I don't there is much not to like. Recommendations to others considering the product: If you would like something fast and easy to work for you and your customer go for AskNicely! What problems are you solving with the product? What benefits have you realized? We have improved our communication and customer services with customer. If ...

"Amazing product"

What do you like best? the quick response from customers and dashboard constantly running is outstanding. What do you dislike? nothing is a negative on this program its easy and fast What problems are you solving with the product? What benefits have you realized? solving customer issues the moment they tell us and get to respond with the workflow. its amazing.

"Easy to Use and Interpret "

What do you like best? Asknicely has such an easy to use platform I can get the feedback and information I need with out any hassle. We now know who and where to target based on the amount of regular consistent feedback that we get. What do you dislike? There is not much to dislike about asknicely I find the platform and customer service are so easy to use I have no complaints What problems are you solving with the product? What benefits have you realized? Because of the regular consistent ...

"Easy to Use and Interpret "

What do you like best? Asknicely has such an easy to use platform I can get the feedback and information I need with out any hassle. We now know who and where to target based on the amount of regular consistent feedback that we get. What do you dislike? There is not much to dislike about asknicely I find the platform and customer service are so easy to use I have no complaints What problems are you solving with the product? What benefits have you realized? Because of the regular consistent ...

"A very good and easy to use NPS tool"

What do you like best? It is easy to set-up and get your first NPS scores. You can quite easily define templates to react to scores which are given. What do you dislike? Nothing specific that I dislike, I just believe you could always make UX faster :) What problems are you solving with the product? What benefits have you realized? AskNicely helps to monitor your NPS score. It notably helps identifying your promoters and detractors with whom you are likely to take specific actions ...

"One of the best tools for NPS"

What do you like best? The UI is intuitive and can quickly provide insights on different segments of users. We also like the built in workflows (automatically following up on blank comments, sending promo emails to promoters, following up with detractors) as well the on-boarding experience we had with one of their team members, it is overall a great service. What do you dislike? We wish there was an ability to import more than 10 custom data points (at a time) from Mixpanel. This added ...