AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"We now hear our guests!"

What do you like best? AskNicely has helped elevate our level of guest feedback in a way that we never thought it could. The ease of use is awesome and the ability to instantly connect with guests and improve their experience really sets this platform apart from the rest. After running multi-billion dollar retail companies, AskNicely competes aggressively! What do you dislike? The ability to integrate into receipts would be a huge win down the road. I believe this would allow more options ...

"Great Product with Excellent Customer Service"

What do you like best? The customer service is incredible. The product is robust and makes it extremely easy to always have up to date NPS. What do you dislike? Literally nothing. I use this product often to check company NPS as well as individual reps' NPS. What problems are you solving with the product? What benefits have you realized? We have a better grasp on customer satisfaction as well as where we can improve our product.

"Great way to track client satisfaction!"

What do you like best? It's simple, it gets people to actually give you feedback so you know where you can improve (or how well of a job you are doing). I like that it takes clients to a page to leave a review on Google if they give us a good response. It has helped our Google ratings a lot! What do you dislike? My only concern (which is not necessarily AskNicely's problem) is sometimes clients must get confused and somehow rate us twice or write us a negative review when they meant to rate ...

"Ask Nicely is the #1 NPS Software"

What do you like best? We are able to track our NPS and create initiatives to improve it. What do you dislike? The interface does take a bit of time getting used to. But once you catch on it's a breeze. What problems are you solving with the product? What benefits have you realized? We are able to see actionable customer feedback and create initiatives that make our customers happier

"User Friendly Solution for Collecting NPS Feedback "

What do you like best? AskNicely is extremely user friendly and the platform is well laid out. Our team was able to pick things up quickly with no issues to date. What do you dislike? So far there is nothing that comes to mind as a "dislike" one nice to have might be integration with our ATS, Bullhorn. What problems are you solving with the product? What benefits have you realized? We are using AskNicely to collect both candidate and client NPS feedback. This data has been instrumental in ...

"Incredible insights to drive our decision making"

What do you like best? Fantastic system that keeps evolving which means they implement the next great thing before you've even thought to ask for it! Incredible helpful in giving us insights on how to tweak our product / service offering to our customers but also for our customer's customer. Can't fault the service or product - great all around. What do you dislike? Can't fault the service or product - keep up the great work! What problems are you solving with the product? What benefits ...

"Nice and easy"

What do you like best? I like that its easy to set up and run. Don't need to have a degree in IT, just ordinary Joe Blogs like myself can manage it very well! Team members also liked how it literally was a two minute survey, one question and a quick explanation. Something they could do on the run , via cell phone or computer. What do you dislike? I haven't found anything I dislike so far What problems are you solving with the product? What benefits have you realized? We are reinvigorating ...

"Nice and easy"

What do you like best? I like that its easy to set up and run. Don't need to have a degree in IT, just ordinary Joe Blogs like myself can manage it very well! Team members also liked how it literally was a two minute survey, one question and a quick explanation. Something they could do on the run , via cell phone or computer. What do you dislike? I haven't found anything I dislike so far What problems are you solving with the product? What benefits have you realized? We are reinvigorating ...

"Great NPS Software"

What do you like best? -Easy to use -Customizable -Always adding new features -Amazing customer support What do you dislike? -There is room for improvement in reporting. A new and improved dashboard would go along way in making the product world-class. What problems are you solving with the product? What benefits have you realized? -Customer retention -Customer acquisition

"A great software to empower strategic decisions"

What do you like best? Customer feedback is like gold dust. As a customer happiness and success centric account manager, I always think in my client's shoes to make sure they get a great service experience with us. On occasions where despite our best efforts there are instances where clients need a platform to voice their opinions - Ask Nicely is a great way to 'Ask Nicely' how can we improve things for them. 5 stars! What do you dislike? I could do with a simpler 'filters' facility as ...