AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Very Useful and Easy to Use!"

What do you like best? AskNicely's automation and tool integrations allow us to gain feedback quickly and share it with the team. It's easy to use and gets the job done! What do you dislike? I have tried to search using the domain of customers instead of their actual email and that filter does not work. What problems are you solving with the product? What benefits have you realized? AskNicely's automation helps our team focus more on other priorities while gaining valuable feedback form our ...

"Very Useful and Easy to Use!"

What do you like best? AskNicely's automation and tool integrations allow us to gain feedback quickly and share it with the team. It's easy to use and gets the job done! What do you dislike? I have tried to search using the domain of customers instead of their actual email and that filter does not work. What problems are you solving with the product? What benefits have you realized? AskNicely's automation helps our team focus more on other priorities while gaining valuable feedback form our ...

"Getting Great Feedback From Our Customers"

What do you like best? AskNicely takes a different approach to surveying customers. Instead of a generic survey, the new Jarvis feature has provided us with the ability to get higher response rates and keep users engaged all the way through the survey. We are currently seeing 40% response rates with about 5000 surveys going out each month. The team at AskNicely has also been great and really has helped customize our experience to fit our needs. Big shout out to Alex, Gretchen, Morgan and ...

"Great Tool for NPS!"

What do you like best? Great, intuitive interface that makes it simple to navigate. Easy to filter through the various tabs and get the information you need. It's been a big help to get scalable feedback for our B2B team! What do you dislike? The dashboard could be improved a bit with more filtering capabilities. It's not as a robust platform as some NPS vendors. What problems are you solving with the product? What benefits have you realized? We never had a scalable system to get feedback ...

"Best in class for less!"

What do you like best? We did an exhaustive search for an NPS provider that included 7 different vendors. From our initial demo to the onboarding to the execution AskNicely was hands down the best we found for the budget we had for this. They have a wonderful report setup and they really have thought the entire NPS process out. We are able to segment and tag responses to ensure that those who are not completely satisfied with us get personalized attention at scale. The ability to segment ...

"New to this system but what a great tool!"

What do you like best? The chance to really hear what the clients are thinking and feeling good or bad has had a major impact on how the business is operating since starting these surveys. The staff moral has increased by such a huge percent being able to hear what clients think of us. The client referrals have increased as well since starting this service. What do you dislike? The dashboard was a little confusing to begin with but the more you use it and explore all the information the ...

"New to this system but what a great tool!"

What do you like best? The chance to really hear what the clients are thinking and feeling good or bad has had a major impact on how the business is operating since starting these surveys. The staff moral has increased by such a huge percent being able to hear what clients think of us. The client referrals have increased as well since starting this service. What do you dislike? The dashboard was a little confusing to begin with but the more you use it and explore all the information the ...

"Awesome set up and easy to use"

What do you like best? The best thing I like about the service is the ease at setting it up and how quickly it is to understand. This means we can start working on things almost immediately with very little downtime for implementation and training. What do you dislike? One downside is the time it takes to respond to clients once you are aware there is an issue. It is a necessary evil though. What problems are you solving with the product? What benefits have you realized? Identifying unhappy ...

"Was a Great Experience, Just Found Something Easier"

What do you like best? I like how hands-on the initial setup was and how flexible they were when you had new ideas for your specific account. What do you dislike? I don't like the auto renewal for a year policy or the rate we were able to convert to actual company reviews. Recommendations to others considering the product: Consider if you'd like a company that can focus on NPS through email addresses vs via text. Their text message option routes the customer to the email version. What ...

"Great way to track customer feedback and ask for reviews"

What do you like best? The fact that we can use SMS to send surveys is huge. Recipients are much more likely to respond via a text than an email. There are also great ways you can track customer sentiment by a number of different data points so you can better track where the problem points lie. The customer support is second-to-none, hands down. They have walked with us the entire way through the setup process. What do you dislike? It would be great if the automated workflows could be done ...