AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Useful tool to better understand how users feel about our company/products."

What do you like best? The detailed responses that different segment of users to see how they feel about our service. What do you dislike? I can't really think of anything right now but if there was something on the dashboard that cycle daily or weekly about a useful/cool feature in AskNicely has that we can discover. Recommendations to others considering the product: Great product to really track and learn more about your user's thoughts and anything feedback that was missed. Great for B2C ...

"Good Measure for Quality of Support Staff"

What do you like best? It is a quick and nondisruptive tool/method of data collection. It usually helps us the gather quality and actionable feedback from our clients. What do you dislike? Sometimes it's integration with Intercom (our support system) causes some flukes, such as if we mistakenly close a conversation it sends out a survey to quickly and causes us to erroneously receive a bad score. Recommendations to others considering the product: It is an excellent measure for the support ...

"Amazingly accurate way to get Customer Rating"

What do you like best? It is simple and intuitive. Customer can simply rate on a scale of 1 - 10 to express his experience with your service. What do you dislike? Not dislike, but if there was anyway to sort of categorize what you don't like about the experience or what the feedback is for, that'd be awesome. What problems are you solving with the product? What benefits have you realized? Trying to cater feedback from different segments of our customers to understand, which segment needs ...

"Satisfied"

What do you like best? I like how clear the design is. It is clean and not difficult to find what I need. It's easier to use than I expected. What do you dislike? I'm not a fan of the importing process. It takes a while to understand how to import contacts. This is not a clear process. Recommendations to others considering the product: None What problems are you solving with the product? What benefits have you realized? We are trying to find when issues most commonly arise in our company ...

"So far, so good"

What do you like best? I like how clear the webpage is when using Ask Nicely. It's pretty user friendly. What do you dislike? I don't like the chat feature. Every time I've tried to get help, it has taken a while to get a response. The responses have come across as not understanding and impatient at times. What problems are you solving with the product? What benefits have you realized? We are trying to track patterns with our services. We've realized it's helpful to survey clients in ...

"We use this at work"

What do you like best? Asknicely is a great source of data and keeps so much information in one area. What do you dislike? Sometimes the website is overwhelming and difficult to navigate What problems are you solving with the product? What benefits have you realized? We are using this to reach out to customers who have issues that do not directly contact us. We have used it to track trends of customer feedback.

"Marketing and Business Manager with 15+ years experience"

What do you like best? Ease of implementation and positive impacts the feedback has had on our business from day one. What do you dislike? There is nothing to not like about AskNicely as a platform. I felt the pricing was at the higher end of the market although as the product matures I'd expect this to reduce slightly. What problems are you solving with the product? What benefits have you realized? Delivery an improved customer experience whilst understanding poor performing areas of our ...

"Overall a good product, may have trouble scaling"

What do you like best? Clean, simple to use product. The option of both text and email, and the ability to customize the message. Also, able to structure the permissions is nice. What do you dislike? We 100% not be able to scale with this. The reporting is lack luster and the inability to email reports at the doctor, practice, and regional levels without purchasing a licence for them will be a problem in the long run. Recommendations to others considering the product: Strong product if you ...

"Amazingly accurate way to get Customer Rating"

What do you like best? It is simple and intuitive. Customer can simply rate on a scale of 1 - 10 to express his experience with your service. What do you dislike? Not dislike, but if there was anyway to sort of categorize what you don't like about the experience or what the feedback is for, that'd be awesome. What problems are you solving with the product? What benefits have you realized? Trying to cater feedback from different segments of our customers to understand, which segment needs ...

"Great Overall Marketing/Customer Service Tool, New Layout is Confusing"

What do you like best? I like having a live pulse on our clients perceptions of our various brands/centres. This means where there is issues in the company we can identify it and fix it as quickly as possible. What do you dislike? I don't like the new layout when you click on each individual centre name. I would also love to be able to export all of this information into Excel (would love to know if this is possible). Recommendations to others considering the product: It's a great tool What ...