AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Program that is necessary for KPI tracking"

What do you like best? I am a customer service manager and cover all of our companies reviews, AskNicely provides a simple yet profoundly effective way to monitor reviews and measure my KPI's. Their support chat staff are helpful and work with you to resolve any issues that may arise or questions you may have. What do you dislike? Nothing that stands out enough to mention Recommendations to others considering the product: speaking up if you have any stucks or issues, the support team are ...

"Ask Nicely best customer appreciation platform...AND they have great customer service!"

What do you like best? Easy to set up. They also proactively integrated our clinic software with their platform and made it happen with the collaboration of their developers What do you dislike? Nothing at this stage. Very user friendly What problems are you solving with the product? What benefits have you realized? Measure our NPS. Give constructive feedback and motivate our team. Help us get more google reviews

"Ask Nicely best customer appreciation platform...AND they have great customer service!"

What do you like best? Easy to set up. They also proactively integrated our clinic software with their platform and made it happen with the collaboration of their developers What do you dislike? Nothing at this stage. Very user friendly What problems are you solving with the product? What benefits have you realized? Measure our NPS. Give constructive feedback and motivate our team. Help us get more google reviews

"Works very well for NPS capture/collection"

What do you like best? AskNicely does what it's supposed to do – very well. It's a good tool for gathering NPS from customers, and looking at the data is clean and easy. The TV module is super fun as well to publicize the results. What do you dislike? It doesn't do anything besides capture and display NPS. Not that it promises to of course! But if you're looking for seamless coordination with other metrics or how to act on your NPS results, the platform will not provide it. What problems ...

"Helpful Tool"

What do you like best? Reliable feedback from clients that have visited the facility What do you dislike? Sent to everyone. Even those that were impossible to please, or disruptive themselves What problems are you solving with the product? What benefits have you realized? Clients wait times and improved exams are more efficient

"Reliable, flexible (integrations) and easy to use"

What do you like best? Integration to Intercom, the simple UI and the TV Dashboard What do you dislike? Deeper integration with Intercom. Would be useful if it was able to send a survey directly in a closed Intercom conversation and track the score to a specific supporter. What problems are you solving with the product? What benefits have you realized? We are using AskNicely for transactional NPS, triggered by every closed Intercom conversation. The benefits are automated transactional NPS ...

"AskNicely is great"

What do you like best? We like how easy it is to use. Its simplicity helps us focus on what we should focus on: Having more conversation with our customers we wouldn't normally talk to. AskNicely triggers and facilitates conversations. What do you dislike? Nothing. I think it is a great innovative product. Recommendations to others considering the product: We evaluated several tools and chose this one for - Its simplicity - its innovative way of rethinking NPS - their communication/brand is ...

"Reliable, flexible (integrations) and easy to use"

What do you like best? Integration to Intercom, the simple UI and the TV Dashboard What do you dislike? Deeper integration with Intercom. Would be useful if it was able to send a survey directly in a closed Intercom conversation and track the score to a specific supporter. What problems are you solving with the product? What benefits have you realized? We are using AskNicely for transactional NPS, triggered by every closed Intercom conversation. The benefits are automated transactional NPS ...

"review"

What do you like best? I really like the slack integration and the ability to connect with team members right away on real time feedback coming in What do you dislike? The pricing is a little high and the system isnt as user friendly as some competitiors with other the added options they provide Recommendations to others considering the product: try the slack integration! What problems are you solving with the product? What benefits have you realized? was able to see drip campaigns in real time

"AskNicely is great"

What do you like best? We like how easy it is to use. Its simplicity helps us focus on what we should focus on: Having more conversation with our customers we wouldn't normally talk to. AskNicely triggers and facilitates conversations. What do you dislike? Nothing. I think it is a great innovative product. Recommendations to others considering the product: We evaluated several tools and chose this one for - Its simplicity - its innovative way of rethinking NPS - their communication/brand is ...