AskNicely Reviews in July 2026: User Ratings, Pros & Cons

"Very easy to use"

What do you like best? AskNicely is very easy to use, and with the full data you can easily interpret the results. It's given us a great way of getting an honest view of what our clients think of us and the work we do, which is invaluable when you care about your clients and your relationship with them. What do you dislike? Clients get survey fatigue so we have changed it to every second month What problems are you solving with the product? What benefits have you realized? Ensuring the ...

"Easy to use NPS with loads of features"

What do you like best? It is simple to get started. It took only a few minutes to get a completely customized set of surveys out the door. Once running, it is easy to enhance your surveys with dashboard tools. What do you dislike? They bill via a credit card and my bank charges me an international fee. It cost me an additional $100/year. What problems are you solving with the product? What benefits have you realized? We are staying on top of our customer engagement with this tool. We are ...

"AskNicely's interface is extremely easy to navigate and makes for an easy user experience"

What do you like best? I enjoy being able to time e-mails and also send them individually. A lot of times I try to send them right after a meeting while we are fresh on a customers mind, and other times we haven't had any conversation with a customer for an extended period of time, so the scheduled surveys are beneficial. What do you dislike? This is more of an opinion, but I don't like the fact that an 8 our of 10 scores you a zero. We have people giving "positive" comments, but there 8 ...

"Open dialogue with clients "

What do you like best? AskNicely helps open communication between our agency and clients. We're able to keep a pulse on how our clients are feeling and address any concerns as well as celebrate positive feedback as soon as it's received. What do you dislike? Easier, more intuitive reporting would be helpful What problems are you solving with the product? What benefits have you realized? Ability to address issues before they become unsolvable.

"So easy to use and customise "

What do you like best? AskNicely provides us valuable real-time insights from our customers about what's working well for them, and what needs improvement. What do you dislike? It can be a bit clunky to group data by segment when trying to get a rolled-up NPS across a couple of different customer types but it's not something I do often. Recommendations to others considering the product: It's a great, easy to use tool that provides value insights and voice of the customer. What problems are ...

"Great customer service feedback program"

What do you like best? They email customer right away so we can get honest feedback,website is very easy to understand and your able to see all statistics provide by asknicely. Your able to customize your page to see specific statistics you want obtain within your business. What do you dislike? The only downside i can think of is that when there's an update to the program we're notified. Recommendations to others considering the product: Great tool to help improve your customer services ...

"UX designer- being to reach out to our users"

What do you like best? I might not be the most common user of Ask Nicley but what I do find useful I can find out who would not recommend our product and I can reach out to them directly for user feedback. This might not be the best use of Ask Nicely but its useful because usually, these users are happy to engage with me since they have already given us feedback. I do also like the fact that I can link it to my Slack app. means I can always keep on top of it. Being able to create custom ...

"An invaluable in our arsenal tools to provide excellent customer service"

What do you like best? It is so simple to use. I get data immediately via my mobile phone and can easily respond with both internal and external follow-ups. They've also been responsive with their product roadmap. Glad that it integrates into Salesforce. What do you dislike? There isn't anything I have an issue with. It was easy to set-up, easy to manage. Anything I have had issue with has been pretty quickly changed in one of the more recent updates to the product. The only thing we have a ...

"Program that is necessary for KPI tracking"

What do you like best? I am a customer service manager and cover all of our companies reviews, AskNicely provides a simple yet profoundly effective way to monitor reviews and measure my KPI's. Their support chat staff are helpful and work with you to resolve any issues that may arise or questions you may have. What do you dislike? Nothing that stands out enough to mention Recommendations to others considering the product: speaking up if you have any stucks or issues, the support team are ...

"An invaluable in our arsenal tools to provide excellent customer service"

What do you like best? It is so simple to use. I get data immediately via my mobile phone and can easily respond with both internal and external follow-ups. They've also been responsive with their product roadmap. Glad that it integrates into Salesforce. What do you dislike? There isn't anything I have an issue with. It was easy to set-up, easy to manage. Anything I have had issue with has been pretty quickly changed in one of the more recent updates to the product. The only thing we have a ...